175 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 175 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
- syncHR ranks higher in 10 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management, Recruiting / ATS
Human Resource Management
7.0
Paylocity
70%

9.4
syncHR
94%
syncHR ranks higher in 7/7 features
syncHR ranks higher in 7/7 features
Employee demographic data
6.6
66%
43 Ratings

9.0
90%
1 Rating
Employment history
7.4
74%
41 Ratings

10.0
100%
1 Rating
Job profiles and administration
8.0
80%
37 Ratings

9.0
90%
1 Rating
Workflow for transfers, promotions, pay raises, etc.
7.1
71%
40 Ratings

10.0
100%
1 Rating
Organizational charting
6.3
63%
41 Ratings

10.0
100%
1 Rating
Organization and location management
6.3
63%
40 Ratings

10.0
100%
1 Rating
Compliance data (COBRA, OSHA, etc.)
7.2
72%
30 Ratings

8.0
80%
1 Rating
Payroll Management
7.2
Paylocity
72%

9.4
syncHR
94%
syncHR ranks higher in 5/7 features
syncHR ranks higher in 5/7 features
Pay calculation
7.4
74%
50 Ratings

10.0
100%
1 Rating
Support for external payroll vendors
5.7
57%
27 Ratings

N/A
0 Ratings
Off-cycle/On-Demand payment
7.0
70%
10 Ratings

N/A
0 Ratings
Benefit plan administration
7.6
76%
35 Ratings

9.0
90%
1 Rating
Direct deposit files
8.2
82%
47 Ratings

10.0
100%
1 Rating
Salary revision and increment management
7.1
71%
37 Ratings

10.0
100%
1 Rating
Reimbursement management
7.1
71%
21 Ratings

8.0
80%
1 Rating
Leave and Attendance Management
7.2
Paylocity
72%

9.0
syncHR
90%
syncHR ranks higher in 3/3 features
syncHR ranks higher in 3/3 features
Approval workflow
7.6
76%
40 Ratings

9.0
90%
1 Rating
Balance details
6.8
68%
42 Ratings

9.0
90%
1 Rating
Annual carry-forward and encashment
7.0
70%
32 Ratings

9.0
90%
1 Rating
Employee Self Service
8.0
Paylocity
80%

9.2
syncHR
92%
syncHR ranks higher in 5/5 features
syncHR ranks higher in 5/5 features
View and generate pay and benefit information
7.8
78%
47 Ratings

10.0
100%
1 Rating
Update personal information
9.3
93%
45 Ratings

10.0
100%
1 Rating
View company policy documentation
7.6
76%
35 Ratings

9.0
90%
1 Rating
Employee recognition
7.6
76%
34 Ratings

8.0
80%
1 Rating
View job history
7.8
78%
31 Ratings

9.0
90%
1 Rating
Asset Management
6.7
Paylocity
67%

10.0
syncHR
100%
syncHR ranks higher in 1/1 features
syncHR ranks higher in 1/1 features
Tracking of all physical assets
6.7
67%
12 Ratings

10.0
100%
1 Rating
HR Reporting
7.2
Paylocity
72%

10.0
syncHR
100%
syncHR ranks higher in 3/3 features
syncHR ranks higher in 3/3 features
Report builder
8.1
81%
37 Ratings

10.0
100%
1 Rating
Pre-built reports
7.3
73%
37 Ratings

10.0
100%
1 Rating
Ability to combine HR data with external data
6.1
61%
28 Ratings

10.0
100%
1 Rating
Onboarding
7.4
Paylocity
74%

10.0
syncHR
100%
syncHR ranks higher in 2/2 features
syncHR ranks higher in 2/2 features
New hire portal
7.2
72%
24 Ratings

10.0
100%
1 Rating
Manager tracking tools
7.7
77%
20 Ratings

10.0
100%
1 Rating
Performance and Goals
7.6
Paylocity
76%

9.0
syncHR
90%
syncHR ranks higher in 4/4 features
syncHR ranks higher in 4/4 features
Corporate goal setting
7.7
77%
11 Ratings

9.0
90%
1 Rating
Individual goal setting
7.9
79%
13 Ratings

9.0
90%
1 Rating
Line-of sight-visibility
7.7
77%
10 Ratings

9.0
90%
1 Rating
Performance tracking
7.3
73%
15 Ratings

9.0
90%
1 Rating
Performance Management
7.8
Paylocity
78%

8.4
syncHR
84%
syncHR ranks higher in 5/5 features
syncHR ranks higher in 5/5 features
Performance plans
7.7
77%
18 Ratings

9.0
90%
1 Rating
Performance improvement plans
7.9
79%
17 Ratings

9.0
90%
1 Rating
Review status tracking
7.6
76%
20 Ratings

8.0
80%
1 Rating
Review reminders
7.9
79%
20 Ratings

8.0
80%
1 Rating
Multiple review frequency
8.0
80%
17 Ratings

8.0
80%
1 Rating
Succession Planning
7.5
Paylocity
75%

syncHR
Feature Set Not Supported
N/A
Paylocity ranks higher in 4/4 features
Paylocity ranks higher in 4/4 features
Create succession plans/pools
8.2
82%
10 Ratings

N/A
0 Ratings
Candidate ranking
7.2
72%
9 Ratings

N/A
0 Ratings
Candidate search
7.4
74%
7 Ratings

N/A
0 Ratings
Candidate development
7.1
71%
8 Ratings

N/A
0 Ratings
Recruiting / ATS
7.3
Paylocity
73%

8.9
syncHR
89%
syncHR ranks higher in 7/7 features
syncHR ranks higher in 7/7 features
Job Requisition Management
7.8
78%
9 Ratings

9.0
90%
1 Rating
Company Website Posting
7.3
73%
9 Ratings

9.0
90%
1 Rating
Publish to Social Media
6.5
65%
8 Ratings

9.0
90%
1 Rating
Job Search Site Posting
8.1
81%
7 Ratings

9.0
90%
1 Rating
Duplicate Candidate Prevention
7.7
77%
7 Ratings

8.0
80%
1 Rating
Applicant Tracking
7.7
77%
9 Ratings

9.0
90%
1 Rating
Notifications and Alerts
5.9
59%
10 Ratings

9.0
90%
1 Rating
Attribute Ratings
- Paylocity is rated higher in 1 area: Implementation Rating
- syncHR is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Paylocity and syncHR are tied in 1 area: Online Training
Likelihood to Recommend
5.2
Paylocity
52%
58 Ratings

9.0
syncHR
90%
1 Rating
Likelihood to Renew
9.2
Paylocity
92%
6 Ratings

syncHR
N/A
0 Ratings
Usability
8.0
Paylocity
80%
3 Ratings

10.0
syncHR
100%
1 Rating
Availability
9.0
Paylocity
90%
2 Ratings

syncHR
N/A
0 Ratings
Performance
5.0
Paylocity
50%
2 Ratings

syncHR
N/A
0 Ratings
Support Rating
3.8
Paylocity
38%
29 Ratings

9.0
syncHR
90%
2 Ratings
Online Training
10.0
Paylocity
100%
1 Rating

10.0
syncHR
100%
1 Rating
Implementation Rating
10.0
Paylocity
100%
2 Ratings

9.0
syncHR
90%
2 Ratings
Likelihood to Recommend
Paylocity
Paylocity is a great stepping stone from a more manual payroll and tax process. Once implemented and administration is trained, the process is more efficient and probably cut four hours off of my payroll processing time. The Performance module automated our review process as well. Now, everyone can easily look up their past reviews right in their Paylocity account. If employees need something, they can usually just find it right in their account, opposed to contacting HR and and HR finding it for them. Paylocity does have a slower response time for certain things and when I ask that the problem be escalated, I never know who it is going to and status updates are few and far between. For example, I needed to report a cash bonus for a few employees. One person told me to do it one way, which was incorrect, and then the other person had to back that out and do it another way. This took over a month to unravel and in the end I had to manually adjust the GL.

Verified User
Administrator in Human Resources
Non-profit Organization Management Company, 11-50 employeessyncHR
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesPros
Paylocity
- It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
- The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
- The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeessyncHR
- Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
- A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
- Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
- Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
- Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesCons
Paylocity
- The customer service is a joke. Our account manager is slow to respond and often gives wrong or incomplete answers.
- The tax department is incredibly slow and disorganized, which has resulted in late penalties and errors on our filings.
- You cannot contact any department without going through your account manager, which if you have a bad one like we do, means you often get roadblocked in getting your issues resolved.
- There is no sense of urgency or accountability in customer service.
- You are expected to largely self-serve. Often when you reach out for help, the customer care rep doesn't know any more about the system than you do.

Verified User
Professional in Human Resources
Telecommunications Company, 501-1000 employeessyncHR
- Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
- Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
- Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesPricing Details
Paylocity
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$2 Per Employee Per Month
Paylocity Editions & Modules
Edition
Paylocity | $2.001 |
---|
- Per Employee Per Month
Additional Pricing Details
—syncHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Varies
Starting Price
$0 Per User per Month
syncHR Editions & Modules
Edition
syncHR v5.9 | Varies1 |
---|
- Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.Likelihood to Renew
Paylocity
Paylocity 9.2
Based on 6 answers
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.

Verified User
Manager in Finance and Accounting
Telecommunications Company, 51-200 employeessyncHR
No score
No answers yet
No answers on this topic
Usability
Paylocity
Paylocity 8.0
Based on 3 answers
Paylocity provides a friendly user experience with large icons on the web interface to allow ease of use. There has hardly ever been an outage on the website; the uptime is superb! Our employees provide positive feedback on their experience with using Paylocity as their time, benefits, and payroll provider.
Security Engineer
AmeriBenInsurance, 501-1000 employees
syncHR
syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesReliability and Availability
Paylocity
Paylocity 9.0
Based on 2 answers
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.

Verified User
Director in Human Resources
Computer Software Company, 51-200 employeessyncHR
No score
No answers yet
No answers on this topic
Performance
Paylocity
Paylocity 5.0
Based on 2 answers
It's so manual, not automated or intuitive.
Payroll Specialist
SpireonTelecommunications, 201-500 employees
syncHR
No score
No answers yet
No answers on this topic
Support Rating
Paylocity
Paylocity 3.8
Based on 29 answers
Support for basic questions is great. If I run into something while doing a payroll, first level support is quick and always has the answer.Anything beyond that is non existent. We have not been able to speak with our dedicated account rep for months. We leave messages or are promised that he will call us right back, but he never does. We have some serious tax issues right now and I cannot even get to a supervisor or tax professional and this is truly something beyond first level support capabilities.During our initial setup we provided them with spreadsheets so they could import our employee info. They did that and everything was reviewed and yet later we found employees with info that had just been changed (like social security numbers) and some employees had to amend income tax returns. We have had tax deposits filed late and received penalties. They got them waived but we had to use our "one time exemption" for something they caused.

Verified User
Manager in Finance and Accounting
Printing Company, 11-50 employeessyncHR
syncHR 9.0
Based on 2 answers
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesOnline Training
Paylocity
Paylocity 10.0
Based on 1 answer
very knowledgeable presenters for their webinars and very user friendly; you can learn at your own pace
Payroll Processor
Stewart TitleRenewables & Environment, 501-1000 employees
syncHR
syncHR 10.0
Based on 1 answer
Training was very well done and thorough

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesImplementation Rating
Paylocity
Paylocity 10.0
Based on 2 answers
The Implementation team members are very knowledgeable in their field and made this such an easier process
Payroll Processor
Stewart TitleRenewables & Environment, 501-1000 employees
syncHR
syncHR 9.0
Based on 2 answers
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesAlternatives Considered
Paylocity
ADP software is old, outdated and extremely problematic (glitches, crashes, freezes). The biggest issue we had with ADP was the wasted time trying to fix these issues (3-4 a week). We would spend hours on phone, writing emails, following up for things that should just WORK. Paylocity doesn't not have these issues so we can use the software for what its for and move on with more important tasks. This is a huge value to process since our turnover is high in out industry.
Corporate Director of Human Resources
Juvia Miami BeachRestaurants, 201-500 employees
syncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employeesReturn on Investment
Paylocity
- The robust reporting has allowed us to analyze our workforce in a way prior systems could not. We used the data to update our pay structures and reduce turnover.
- The performance management system has dramatically improved our processes over decentralized paper methods. This improvement leads to higher engagement and therefore a more productive workforce.
- The ability to link with business partners, such as our CPA, allows them to access they information they need to help advise us more efficiently.
HR Manager / Benefits Coordinator
Kilgore's Medical PharmacyRetail, 51-200 employees
syncHR
- Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
- When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
- Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
- Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.

Verified User
C-Level Executive in Corporate
Staffing and Recruiting Company, 501-1000 employees