PayPal Zettle vs. Revel Systems

I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.

Incentivized

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

Incentivized

• The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
• Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
• It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.

Incentivized

• Revel Systems is a very simple POS to operate for our employees
• They are constantly improving and updating
• Revel has integrated with COMO
• Reporting is very straight forward and easy to use

Incentivized

• While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
• In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
• Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
• Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.

Incentivized

• We experienced multiple system failures when first implementing Revel.
• Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
• Some reporting limitations that our finance department needed

Incentivized

There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.

Incentivized

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

Incentivized

I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.

Incentivized

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

Incentivized

Adding skus was down for 1hr one day, otherwise have never experienced an outage.

Incentivized

Everything is very fast. Adding products, selling products, processing cards, and receiving funds.

Incentivized

Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.

Incentivized

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Incentivized

It went very smoothly.

Incentivized

Not for this one

Incentivized

The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.

Incentivized

• Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
• Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

Incentivized

Have not run into any limitations as of yet, with 500 SKUs entered and counting.

Incentivized

• PayPal Here has allowed us to have a retail presence when we are away from our home location.
• We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to.
• The only negative about PayPal Here is that we did not implement it sooner.

Incentivized

• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

Incentivized