PayScale Insight Lab is a sales intelligence software solution offered by PayScale, Inc.
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Spiff
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Spiff headquartered in Sandy offers their sales commission engine and automation platform, providing a personalized performance dashboard for individual contributors, commission plan building tools, approval workflow for commission plans, and integrations with payment (e.g. Stripe, Paypal), as well as CRMs and ERP systems.
If you have a large employee base and you are trying to remain competitive from a compensation perspective, this tool is well suited to help you accomplish this goal. If you are not a comp expert, they have experts on hand that can help you through projects or just answer basic questions.
Spiff is a great tool for tracking your commissions - it’s rare in that it’s a valuable tool that I only need to look at once or twice a month. It does exactly the job that it needs to do.
Their customer service is fantastic. I absolutely adore my Relationship Success Manager, I still have a great relationship with the Account Executive that brought us on board.
The tool has some hiccups but overall, of the three tools I demo'ed, it is the most user friendly. PayScale is transparent about the issues they are experiencing and what is on the horizon for improvements of the tool. We all expect some things to go a little wrong or not be the as user friendly as WE THINK it should be, and I appreciate that PayScale acknowledges that and is transparent about what's in the works for improvements along the way.
I like the ability to customize pay structures, create favorites, and create new jobs on the fly. I've really enjoyed working in the tool and I'm excited to get our data cleaned up so that we can use all PayScale reporting and dashboards have to offer.
Job titles can prove to be a challenge as they sometimes do not connect as well as you'd hope. This may require some extra work on our part to fit our needs into what Payscale provides. Generally, this is a small concern, but it is still something that should be updated to keep with some of the changes in titles/roles.
It would be great if Payscale offered an online tool/area for watching recorded webinars or training sessions rather than having to do it live. As others have mentioned, with a busy schedule, it is sometimes challenging to find the time to watch live. Having a database would help ensure that the training can be accessed at any time.
Options to perhaps break down some of the data in reports to provide to others who are less versed in the contents of the report and the overall system. I'd prefer to have to explain less of what is presented and let the data speak for itself where possible.
Although reporting has been improved, it's an area that I feel could use more development (which they are doing).
Exports are good but to make them great, being able to customize the formatting and data that shows and which data doesn't show would be a great improvement.
The backend can be somewhat confusing with statements and obligations and which should be used when and so on, just as one example. With that being said they are very willing to teach and also just do the updates for you if needed, but if it was a little more intuitive without that help would make it better.
I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well
Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks
In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.
Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.
Never had any issues with customer support as they are very responsive. The system is very reliable, therefore, we rarely interact with their customer support.
I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.
The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.
Both PayScale and Paycom were pretty comparable, but I liked the detail and sophistication of PayScale a little more. Because PayScale has a place to enter in info on both the job and the market, we went with this software. The other factor I took into consideration was that I was already using PayScale and didn't have to enter the entire company's data
It is a night and day difference between Sheets and Excel. The fact that it is integrated with Salesforce and calculates commission as you close deals make it super transparent and efficient when it comes to tracking your performance and commission. Spiff takes the manual work out of the equation. Reduces human error and increases collaboration.
We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.
PayScale has allowed us to better target our compensation strategy, which has reigned in managers who were increasing pay MUCH quicker than necessary.
The changes we've made over the past couple of years have allowed us to pinpoint areas of need. For example, we adjusted our starting pay for our primary job class and reduced turnover from over 60% to under 30% in 18 months. Reduced turnover is a clear positive impact on ROI.
This has increased our turn around time and expense in preparing commission payments
This has allowed us to decrease expense related to processing commissions
This has increased transparency within the sales teams but at the same time, alot of individuals are overwhelmed with the amount of visibility. There really is a fine line on what is to much for some people.
