Pega Customer Decision Hub vs. Salesforce Service Cloud
Pega Customer Decision Hub vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Pega Customer Decision Hub | Salesforce Service Cloud | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Pega Customer Decision Hub | Salesforce Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | Salesforce Service Cloud | |
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Likelihood to Recommend | 8.0 (9 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Pega Customer Decision Hub | Salesforce Service Cloud | |
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Likelihood to Recommend | Pegasystems | Salesforce |
Pros | Pegasystems | Salesforce |
Cons | Pegasystems | Salesforce |
Likelihood to Renew | Pegasystems No answers on this topic | Salesforce |
Usability | Pegasystems No answers on this topic | Salesforce |
Reliability and Availability | Pegasystems No answers on this topic | Salesforce |
Performance | Pegasystems No answers on this topic | Salesforce |
Support Rating | Pegasystems No answers on this topic | Salesforce |
Implementation Rating | Pegasystems No answers on this topic | Salesforce |
Alternatives Considered | Pegasystems | Salesforce |
Return on Investment | Pegasystems | Salesforce |
ScreenShots | Pega Customer Decision Hub Screenshots | Salesforce Service Cloud Screenshots |