Pega Customer Decision Hub vs. ServiceNow Customer Service Management
Pega Customer Decision Hub vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Pega Customer Decision Hub | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Decision Hub | ServiceNow Customer Service Management | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Pega Customer Decision Hub | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Pega Customer Decision Hub | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | 8.0 (9 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Pega Customer Decision Hub | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | Pegasystems | ServiceNow |
Pros | Pegasystems | ServiceNow |
Cons | Pegasystems | ServiceNow |
Usability | Pegasystems No answers on this topic | ServiceNow |
Support Rating | Pegasystems No answers on this topic | ServiceNow |
Alternatives Considered | Pegasystems | ServiceNow |
Return on Investment | Pegasystems | ServiceNow |
ScreenShots | Pega Customer Decision Hub Screenshots |