Pega Platform vs. Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Platform
Score 6.0 out of 10
N/A
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
$35
per month per user* (or $0.45 per case**)
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Pega PlatformSalesforce Sales Cloud
Editions & Modules
Low-code Factory Edition
$35
per month per user* (or $0.45 per case**)
Standard Edition
$90
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Pega PlatformSalesforce Sales Cloud
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
More Pricing Information
Community Pulse
Pega PlatformSalesforce Sales Cloud
Considered Both Products
Pega Platform
Chose Pega Platform
Salesforce is much faster, but you can’t complete the same things in it. Pega does work well with Salesforce though and can track cases. Pega requires a lot more setup and training than Salesforce, at least at my company. I don’t even know if Salesforce offers the same thing as …
Chose Pega Platform
Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath.
Chose Pega Platform
We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process.
Chose Pega Platform
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite …
Chose Pega Platform
Cheaper than TIBCO and has a better front-end as compared to TIBCO.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
Chose Pega Platform
I think Pega has the edge on business process management features. I would also recommend Pega for financial industry players, especially in the B2C environment and banks/teams working with smaller businesses. Obviously, Salesforce has a massive ecosystem with a number of …
Chose Pega Platform
The enterprise application team did a detailed evaluation to compare against customer service department needs and evaluated Workflow, UI, Rules Management, Out of Box features, Technology, scalability, Integration options etc., and based on the scoring decided to go with PEGA 7.
Salesforce Sales Cloud

No answer on this topic

Top Pros
Top Cons
Features
Pega PlatformSalesforce Sales Cloud
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Pega Platform
8.7
62 Ratings
7% above category average
Salesforce Sales Cloud
-
Ratings
Dashboards9.061 Ratings00 Ratings
Standard reports8.661 Ratings00 Ratings
Custom reports8.660 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Pega Platform
8.7
64 Ratings
3% above category average
Salesforce Sales Cloud
-
Ratings
Process designer9.463 Ratings00 Ratings
Process simulation9.655 Ratings00 Ratings
Business rules engine9.663 Ratings00 Ratings
SOA support7.049 Ratings00 Ratings
Process player9.447 Ratings00 Ratings
Support for modeling languages5.46 Ratings00 Ratings
Form builder9.658 Ratings00 Ratings
Model execution9.854 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Pega Platform
8.0
49 Ratings
2% below category average
Salesforce Sales Cloud
-
Ratings
Social collaboration tools8.049 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Pega Platform
4.4
9 Ratings
60% below category average
Salesforce Sales Cloud
-
Ratings
Content management4.49 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.7
237 Ratings
0% above category average
Customer data management / contact management00 Ratings8.5237 Ratings
Workflow management00 Ratings7.9228 Ratings
Territory management00 Ratings7.4182 Ratings
Opportunity management00 Ratings8.4231 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.4216 Ratings
Contract management00 Ratings7.0188 Ratings
Quote & order management00 Ratings7.5172 Ratings
Interaction tracking00 Ratings7.4202 Ratings
Channel / partner relationship management00 Ratings7.6164 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.4
79 Ratings
1% below category average
Case management00 Ratings7.679 Ratings
Call center management00 Ratings7.363 Ratings
Help desk management00 Ratings7.366 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.6
216 Ratings
1% above category average
Lead management00 Ratings7.8211 Ratings
Email marketing00 Ratings7.4181 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.4
219 Ratings
2% below category average
Task management00 Ratings7.4209 Ratings
Billing and invoicing management00 Ratings7.056 Ratings
Reporting00 Ratings7.7172 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.7
232 Ratings
1% above category average
Forecasting00 Ratings7.3201 Ratings
Pipeline visualization00 Ratings7.7220 Ratings
Customizable reports00 Ratings8.1229 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
8.0
223 Ratings
5% above category average
Custom fields00 Ratings8.1221 Ratings
Custom objects00 Ratings8.1211 Ratings
Scripting environment00 Ratings7.9157 Ratings
API for custom integration00 Ratings8.0184 Ratings
Security
Comparison of Security features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
8.7
225 Ratings
4% above category average
Single sign-on capability00 Ratings8.8192 Ratings
Role-based user permissions00 Ratings8.6198 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.4
142 Ratings
2% above category average
Social data00 Ratings7.5141 Ratings
Social engagement00 Ratings7.3138 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.7
192 Ratings
8% above category average
Marketing automation00 Ratings7.8188 Ratings
Compensation management00 Ratings7.7128 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pega Platform
-
Ratings
Salesforce Sales Cloud
7.0
203 Ratings
7% below category average
Mobile access00 Ratings7.0203 Ratings
Best Alternatives
Pega PlatformSalesforce Sales Cloud
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pega PlatformSalesforce Sales Cloud
Likelihood to Recommend
4.5
(72 ratings)
8.4
(369 ratings)
Likelihood to Renew
10.0
(7 ratings)
9.0
(56 ratings)
Usability
9.0
(1 ratings)
7.5
(120 ratings)
Availability
-
(0 ratings)
9.8
(27 ratings)
Performance
-
(0 ratings)
9.0
(18 ratings)
Support Rating
10.0
(7 ratings)
5.7
(91 ratings)
In-Person Training
-
(0 ratings)
7.9
(11 ratings)
Online Training
8.0
(1 ratings)
9.1
(15 ratings)
Implementation Rating
10.0
(1 ratings)
1.0
(18 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.8
(9 ratings)
Product Scalability
-
(0 ratings)
8.6
(28 ratings)
Professional Services
-
(0 ratings)
9.3
(8 ratings)
User Testimonials
Pega PlatformSalesforce Sales Cloud
Likelihood to Recommend
Pegasystems
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
Read full review
Salesforce
Salesforce Sales Cloud is, in my experience, well suited to large B2B businesses who are driving demand and lead generation, and tracking customers through the funnel. It is a system we needed for a long time and has made a huge difference. However, I think it would have been more appropriate for a smaller business / a business who sets this up earlier on. There are great advantages to having historical data. It is really useful for allowing all commercial teams to work together, including sales, new business, marketing, client success etc. However, it relies too much too often on human error. If more things were automated and simpler, perhaps with AI queries, it could be easier to use
Read full review
Pros
Pegasystems
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
Read full review
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
Cons
Pegasystems
  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
Read full review
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
Read full review
Likelihood to Renew
Pegasystems
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Read full review
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Pegasystems
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
Read full review
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Pegasystems
No answers on this topic
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review
Performance
Pegasystems
No answers on this topic
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Pegasystems
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
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Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Pegasystems
No answers on this topic
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Pegasystems
The online training is an excellent one, but still it is missing hands on development.
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Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Pegasystems
Implementation is totally depend up on the requirement
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Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Pegasystems
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
Read full review
Salesforce
The thing that puts Sales Cloud above the top is its simple user interface, which is easy to interact with. The visuals and automation are also quite amazing. Given its attention to data and customer relationship management, Sales Cloud is tough to beat. Of course, Microsoft Dynamics integrates nicely with other Microsoft products, and Monday is a tool everyone is familiar with, so it is hard to compete with those.
Read full review
Contract Terms and Pricing Model
Pegasystems
No answers on this topic
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Pegasystems
No answers on this topic
Salesforce
Salesforce sales cloud implementation can give you the desired outcome for your business. Its workflow, approval, sync, and file-sharing features help automate the process. The Macros feature helps business to shorten their sales cycle. Sales Cloud also allows businesses to make the right decision with its real-time business insights and analysis.
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Professional Services
Pegasystems
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Pegasystems
  • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
  • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
  • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
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Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
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ScreenShots

Salesforce Sales Cloud Screenshots

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