Pega Platform vs. SAP SuccessFactors HCM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Platform
Score 8.3 out of 10
N/A
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
$35
per month per user* (or $0.45 per case**)
SAP SuccessFactors HCM
Score 8.4 out of 10
N/A
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
$75.60
per year per user (Up to 100 Employees)
Pricing
Pega PlatformSAP SuccessFactors HCM
Editions & Modules
Low-code Factory Edition
$35
per month per user* (or $0.45 per case**)
Standard Edition
$90
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
Pega PlatformSAP SuccessFactors HCM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
More Pricing Information
Community Pulse
Pega PlatformSAP SuccessFactors HCM
Features
Pega PlatformSAP SuccessFactors HCM
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Pega Platform
5.3
63 Ratings
38% below category average
SAP SuccessFactors HCM
-
Ratings
Dashboards4.062 Ratings00 Ratings
Standard reports6.062 Ratings00 Ratings
Custom reports6.061 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Pega Platform
7.9
66 Ratings
5% below category average
SAP SuccessFactors HCM
-
Ratings
Process designer8.865 Ratings00 Ratings
Process simulation7.757 Ratings00 Ratings
Business rules engine9.865 Ratings00 Ratings
SOA support7.351 Ratings00 Ratings
Process player7.048 Ratings00 Ratings
Support for modeling languages5.46 Ratings00 Ratings
Form builder9.059 Ratings00 Ratings
Model execution8.556 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Pega Platform
9.0
50 Ratings
7% above category average
SAP SuccessFactors HCM
-
Ratings
Social collaboration tools9.050 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Pega Platform
4.4
9 Ratings
59% below category average
SAP SuccessFactors HCM
-
Ratings
Content management4.49 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.1
779 Ratings
0% below category average
Employee demographic data00 Ratings8.3690 Ratings
Employment history00 Ratings8.1704 Ratings
Job profiles and administration00 Ratings7.9676 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.1639 Ratings
Organizational charting00 Ratings8.2713 Ratings
Organization and location management00 Ratings8.1642 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.8403 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
7.8
447 Ratings
4% below category average
Pay calculation00 Ratings8.1339 Ratings
Support for external payroll vendors00 Ratings7.4301 Ratings
Off-cycle/On-Demand payment00 Ratings7.8301 Ratings
Benefit plan administration00 Ratings7.6287 Ratings
Direct deposit files00 Ratings7.9285 Ratings
Salary revision and increment management00 Ratings8.0364 Ratings
Reimbursement management00 Ratings7.8261 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.2
445 Ratings
1% above category average
Approval workflow00 Ratings8.5441 Ratings
Balance details00 Ratings8.1376 Ratings
Annual carry-forward and encashment00 Ratings8.1334 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.3
625 Ratings
1% above category average
View and generate pay and benefit information00 Ratings8.5472 Ratings
Update personal information00 Ratings8.8608 Ratings
View company policy documentation00 Ratings8.1409 Ratings
Employee recognition00 Ratings7.8379 Ratings
View job history00 Ratings8.4584 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.4
3 Ratings
4% above category average
Tracking of all physical assets00 Ratings8.43 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
7.0
611 Ratings
8% below category average
Report builder00 Ratings7.3584 Ratings
Pre-built reports00 Ratings7.0554 Ratings
Ability to combine HR data with external data00 Ratings6.8460 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.1
495 Ratings
2% above category average
New hire portal00 Ratings7.8481 Ratings
Manager tracking tools00 Ratings7.7450 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.4
610 Ratings
4% above category average
Corporate goal setting00 Ratings8.2547 Ratings
Individual goal setting00 Ratings8.3603 Ratings
Line-of sight-visibility00 Ratings8.0491 Ratings
Performance tracking00 Ratings8.1568 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.2
643 Ratings
4% above category average
Performance plans00 Ratings8.2618 Ratings
Performance improvement plans00 Ratings8.0530 Ratings
Review status tracking00 Ratings8.1584 Ratings
Review reminders00 Ratings7.9579 Ratings
Multiple review frequency00 Ratings8.1478 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
8.1
442 Ratings
4% above category average
Create succession plans/pools00 Ratings8.2408 Ratings
Candidate ranking00 Ratings8.1387 Ratings
Candidate search00 Ratings8.0395 Ratings
Candidate development00 Ratings8.0373 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Pega Platform
-
Ratings
SAP SuccessFactors HCM
4.2
517 Ratings
58% below category average
Job Requisition Management00 Ratings7.9492 Ratings
Company Website Posting00 Ratings7.8470 Ratings
Publish to Social Media00 Ratings7.8409 Ratings
Job Search Site Posting00 Ratings7.7451 Ratings
Duplicate Candidate Prevention00 Ratings7.5421 Ratings
Applicant Tracking00 Ratings7.8474 Ratings
Notifications and Alerts00 Ratings7.9478 Ratings
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Pega PlatformSAP SuccessFactors HCM
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User Ratings
Pega PlatformSAP SuccessFactors HCM
Likelihood to Recommend
6.0
(73 ratings)
8.5
(768 ratings)
Likelihood to Renew
10.0
(7 ratings)
8.7
(52 ratings)
Usability
9.0
(1 ratings)
8.1
(291 ratings)
Availability
-
(0 ratings)
8.5
(7 ratings)
Performance
-
(0 ratings)
7.5
(7 ratings)
Support Rating
10.0
(7 ratings)
3.8
(29 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
8.0
(1 ratings)
4.1
(5 ratings)
Implementation Rating
10.0
(1 ratings)
5.8
(14 ratings)
Configurability
-
(0 ratings)
4.4
(7 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
3.3
(4 ratings)
Ease of integration
-
(0 ratings)
6.8
(420 ratings)
Product Scalability
-
(0 ratings)
7.5
(7 ratings)
Professional Services
-
(0 ratings)
5.4
(5 ratings)
Vendor post-sale
-
(0 ratings)
4.7
(6 ratings)
Vendor pre-sale
-
(0 ratings)
3.7
(6 ratings)
User Testimonials
Pega PlatformSAP SuccessFactors HCM
Likelihood to Recommend
Pegasystems
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
Read full review
SAP
It is a strong system that pays off once it's fully tailored to your organization. If your company has well-defined HR processes, SuccessFactors will likely integrate seamlessly. We've automated processes that previously required departments to spend weeks on back-and-forth emails. We've partnered with Capgemini to fully suck out the most out of its technical customization.
Read full review
Pros
Pegasystems
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
Read full review
SAP
  • The product is straightforward to use. The product allows instant edits if a mistake is made and is very helpful in keeping track of individual employee working hours.
  • Use of the platform ensures that your business is connected to a global workforce experience powered by modern HR technologies and AI.
  • Implementation of the software ensures an excellent workforce experience and accelerates overall business performance.
Read full review
Cons
Pegasystems
  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
Read full review
SAP
  • I think just overall the configuration can be a little bit hard on the backend user, like myself, knowing which screens to go to. Better documentation on how we configure things would be a great resource for employees in the HR field that are making those backend changes.
Read full review
Likelihood to Renew
Pegasystems
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Read full review
SAP
It is the product that the Business is fully committed to for co-ordinately HR processes. Employee and Manage Self-Service has allow our business to reduce the overheads in our HR operating mode. The integration with 3rd party products is now in place and further developments will only increase its importance. SuccessFactors provide regular enhancements and has a support model in line with our business requirements.
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Usability
Pegasystems
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
Read full review
SAP
Generally works as it needs to but there is room for improvement. Notifications are an example where they come from different places whereas they should be centralised and standardised. We would love to have time management and award interpretation in SAP SuccessFactors HCM instead of a third party system however the lack of rostering functionality makes this unusable
Read full review
Reliability and Availability
Pegasystems
No answers on this topic
SAP
Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
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Performance
Pegasystems
No answers on this topic
SAP
The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
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Support Rating
Pegasystems
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Read full review
SAP
SAP SuccessFactors has been a easy to implement tool with low risks for a sensitive thing like employee feedback. It provides powerful performance in the backend functionalities, and at the same time a great look and feel for the employees. Totally recommended.
Read full review
In-Person Training
Pegasystems
No answers on this topic
SAP
The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
Read full review
Online Training
Pegasystems
The online training is an excellent one, but still it is missing hands on development.
Read full review
SAP
We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
Read full review
Implementation Rating
Pegasystems
Implementation is totally depend up on the requirement
Read full review
SAP
As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
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Alternatives Considered
Pegasystems
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
Read full review
SAP
SAP SuccessFactors is a very user-friendly application, it stacks up very well against competition, such as Oracle PeopleSoft HCM. We selected SAP SuccessFactors because we are already using a lot of other SAP solutions, such as SAP S/4 HANA and SAP Business Technology Platform. It allows us to have single-sign on and one vendor with multiple solutions.
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Contract Terms and Pricing Model
Pegasystems
No answers on this topic
SAP
Not applicable.
Read full review
Scalability
Pegasystems
No answers on this topic
SAP
The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
Read full review
Professional Services
Pegasystems
No answers on this topic
SAP
Once time we need to change the datacenter and we made this with the professional services from SAP... everything goes just fine. excelent service.
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Return on Investment
Pegasystems
  • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
  • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
  • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
Read full review
SAP
  • It helps better in the tedious task of job posting, it's automated to social handles.
  • Better performance in speed, UI, performance management, skill management, talent onboarding, and finding candidates in the talent pool.
  • Reduces most of the cost in HR operations and future-proof technology with continuous improvement.
Read full review
ScreenShots

SAP SuccessFactors HCM Screenshots

Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.Screenshot of where to acquire future-ready skills by sourcing, engaging, and hiring top talent, as well as save time evaluating candidates and match skills to roles more efficiently with AI-powered applicant screening.Screenshot of some of the metrics that empower HR professionals, analysts, and business partners to answer questions about a workforce, or that influence business decisions with data-driven insights and an evidence-based approach to HR.Screenshot of the mobile interface, which also helps automate processes to improve employee and manager self-service, and strengthen compliance.Screenshot of