Pendo Feedback vs. Progress Chef

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendo Feedback
Score 7.1 out of 10
N/A
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.N/A
Progress Chef
Score 6.6 out of 10
N/A
Chef IT infrastructure automation suites were developed by Chef Software in Seattle and acquired by Progress Software in September 2020. The Chef Enterprise Automation Stack is an integrated suite of automation technologies presented as a solution for delivering change quickly, repeatedly, and securely over every application's lifecycle. The Chef Effortless Infrastructure Suit is an integrated suite of automation technologies to codify infrastructure, security, and compliance, as well as…N/A
Pricing
Pendo FeedbackProgress Chef
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Pendo FeedbackProgress Chef
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Pendo FeedbackProgress Chef
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Score 8.8 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Pendo FeedbackProgress Chef
Likelihood to Recommend
8.7
(4 ratings)
8.3
(18 ratings)
Usability
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
9.4
(10 ratings)
Support Rating
8.6
(3 ratings)
7.2
(5 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
9.7
(6 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Pendo FeedbackProgress Chef
Likelihood to Recommend
Pendo.io
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Progress Software Corporation
Chef is a fantastic tool for automating software deployments that aren't able to be containerized. It's more developer-oriented than its other competitors and thus allows you to do more with it. The Chef Infra Server software is rock-solid and has been extremely stable in our experience. I would definitely recommend its use if you're looking for an automation framework. And it also offers InSpec which is a very good tool for testing your infrastructure to ensure it deployed as intended.
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Pros
Pendo.io
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
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Progress Software Corporation
  • Chef is great at deploying code to both small and large groups of servers.
  • We use chef to standup new servers as well as deploy updated code to existing servers and it does this very well.
  • Being able to make a change and have it push manually or automatically to any subset of servers has changed the landscape of how our IT teams operate.
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Cons
Pendo.io
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
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Progress Software Corporation
  • Chef could do a better job with integration with other DevOps tools. Our company relies on Jenkins and Ansible, which took some development and convincing for plug-ins to be created/available.
  • It would be nice if kitchen didn't only have a vagrant/virtual-box prerequisite. Our company one day stop allowing virtual-box to run without special privileges, and that caused a lot of issues for people trying to do kitchen tests.
  • Chef could use more practice materials for the advanced certification badges. There was not a lot of guidance in what to study or examples of certain topics.
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Usability
Pendo.io
No answers on this topic
Progress Software Corporation
The suite of tools is very powerful. The ability to create custom modules allows for unlimited potential for managing all aspects of a system. However, there is pretty significant learning curve with the toolset. It currently takes approx 3-4 months for new engineers to feel comfortable with our implementation
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Performance
Pendo.io
No answers on this topic
Progress Software Corporation
It loads quick enough for basically all our systems. Because we have this for local dev environments, speed isn't really a big issue here. Yes, depending on the system, sometimes it does take a relatively long time, but it's not an issue for me. One thing that is annoying is that if I want to make a small change to a cookbook and re-run the Chef client, I can't just make the change in the cache and run it. I have to do the whole process of updating the server.
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Support Rating
Pendo.io
The support team is great - responsive and helpful.
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Progress Software Corporation
Support for Chef is easily available for fee or through the open source community as most the issues you will face will have been addressed through the Chef developer community forums. The documentation for Chef is moderate to great and easily readable.
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Alternatives Considered
Pendo.io
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Progress Software Corporation
We considered the three leading competitors in the field: Chef, Puppet and Ansible. Ansible is a very strong competitor and has a nice degree of flexibility in that it does not require a client install. Instead the configuration is delivered by SSH which is very simple. Puppet seems like it has fallen off the pace of the competition and lacked the strong community offered by Chef. We chose Chef because of the strong support by the company and the dynamic and deep community support.
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Contract Terms and Pricing Model
Pendo.io
No answers on this topic
Progress Software Corporation
The pricing seemed inline with our products in this space. Nothing out of the ordinary in contract, term, or pricing structure
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Professional Services
Pendo.io
No answers on this topic
Progress Software Corporation
The entire professional services team was great to work with. The curriculum was tailored to our specific use cases. The group we worked with were very responsive, listened to our feedback, was very easy to schedule and accommodate. I cannot say enough good things about our professional services experience
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Return on Investment
Pendo.io
  • Able to tie costs to enhancement requests via Jira integration
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Progress Software Corporation
  • Chef is a good tool for baselining servers. It will be a good ROI when there are huge number of servers. For less number of servers maintaining a master will be an over head.
  • One good ROI will be that the Operations Team also gets into agile and DevOps methodologies. Operational teams can start writing scripts/automations to keep their infra more stable and their application stack more reliable.
  • Implementation of Chef eliminates the manual mode of doing things and everyone aligns to automation mind set. It helps in change of culture.
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