Likelihood to Recommend Even if Penelope by Social Solutions is useful for case noting and any other file management, coordination and reports, it is not user-friendly. It does not let you delete your mistakes easily, it does not let you go back, and all the other issues mentioned, which are minor, added too much for a system that is supposed to support your work. However, some of the characteristics have been chosen by the system administrator and are not Penelope by Social Solutions's fault.
Read full review There is nothing specific that I would say sets it apart from any other LMS, but once you are used to the user interface and various features, it does everything that is needed and integrates well enough with other software to function. Probably isn't necessary in a smaller setting, but for multiple building districts, it is certainly robust enough to handle data collection and storage.
Read full review Pros Provides time-saving features by automatically compiling data to an individual file from multiple areas. Allows staff to be updated on important information in real time. Provides a user-friendly experience and ease of access for staff with all levels of technical experience. Read full review Flexibility. This multitude of fields available makes it easy to capture data the way we want or need to. Quick response to trouble tickets. The company strives to reach out to the customer within an hour and start the process of resolution. User focused. Improvements to the system always look at how the end user experience can be enhanced. Read full review Cons The feature for the date of birth times out too quickly. You can't upload any files that may have a symbol such as a . in their title. The learning modules could be more concise making it faster to find the help you need. Read full review Confusion when it comes to student grades- sometimes there are two different letter grades for a student for what is posted as "TR1" and "PR1." How does a teacher know which of these grades will be posted to a student's report card? How does a teacher know what the student's actual grade is for a particular course? Switching between the Educator Access Plus and Student Management tabs can be complicated, especially for those new to the system. Why can't everything be in one place? I recognize that Skyward logs out after a certain period of inactivity to preserve privacy of users, but is there a way to change those settings so that Skyward does not log out as frequently? It is difficult to keep having to log back in completely again. Read full review Likelihood to Renew Penelope is saving us so much time and providing us with much-needed consistent regular data tracking and documentation. It has been a game-changer for our organization and we should have had it years ago. It has allowed us to have an efficient organized system to use daily in our non-profit agency.
Read full review It is the system I am most comfortable with, so having to learn a new system outweighs any problems I have with Skyward.
Read full review Usability Penelope has a lot of features and options which is one of the reasons why it is so great. With a lot of features also comes a lot of time to learn all of them. For someone who is part of the development and implementation process, it is a lot of learning to fully understand how everything works. This is good to know in advance when choosing a team to develop your database. The great thing about Penelope is that you can customize the features for each level of staff that will be using it so the staff only have access to the parts of Penelope that they need and will be using regularly. This makes the training process for staff a lot easier.
Read full review It takes some time to get used to navigating the features and layers, but once you know your way around it, it's pretty good.
Read full review Support Rating Our support person with Penelope has been a dream to work with since day one. She is accommodating to our ever-changing schedule and has worked around us for training and Zoom meetings. She is always available via e-mail and is quick to respond to our many inquiries throughout the development and implementation process. Our Zoom meetings have been like talking to a long-time staff member. She explains things in a way that everyone can understand and will review with us as needed. She has been innovative in ways that Penelope can work for us and our needs and we have been so pleased with the support we have received.
Read full review Overall great job, issues were taken care of. People in support do care.
Read full review Implementation Rating Be sure to have a good team of staff that will be on board with the training and will dedicate time and energy to the process. You want to have people who are motivated and excited about the new program that you are investing in.
Read full review Yes, I was part of the implementation team.
Read full review Alternatives Considered Penelope is more controlled, well designed, and easy to use. We like that Penelope has some structure to it while having a decent amount of opportunities to be configurable to our own specific needs. Our staff finds Penelope easy to navigate and enter their data into the system in a reliable and easy way. We valued that at the time of purchase, Penelope was a Canadian company that understood our specific needs as a Canadian nonprofit.
Read full review I, personally, have not used other Student Management Systems, but having used Skyward, I do not necessarily feel any overwhelming desire to seek out the competitive software programs. Skyward does what it says it will and provides my school district with an easy and organized way to share and access all of the relevant student and family information we need. It serves it's purpose well and meets our needs.
Read full review Return on Investment Created the need to hire temps to correct data incorrectly entered based on a poor initial setup. Frustrated staff to the point many stopped entering services that were essential for receiving funding. Gave me an excellent understanding of what happens when core functions are lacking. Read full review Overall, Skyward has had a positive impact. One way is the student information that is shared and available to see. If I need to know something about a student’s academic history, Skyward has it. Another way it has impacted our district is the way it has streamlined all of our payroll information. I can see check histories, different parts of my salary, and the year-end totals all in one place. Skyward has also made a big impact on our district by making it easier to communicate with parents. All the parents’ contact information is available and email is even included in the program. Read full review ScreenShots