Likelihood to Recommend
We are using [PeopleONE] to collect and manage our field data for payroll, invoicing, and production management purposes. So far, it works quite well for those uses. Additionally, we are using the app to manage communications from our offices to our field management at upper and middle field management levels. We have successfully used the application to communicate important upcoming events, COVID protocols and reporting processes, and other initiatives. I am unfamiliar with the limitations of this technology or applications for which it would be unsuited.
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If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Read full review Pros The UI, both for desktop and mobile apps, is simple and virtually self-explanatory. Compared to apps we have used in the past, PeopleONE is fast, in both data entry and retrieval. The team responsible for creating our specific requirements for the app is exceptionally responsive. It is made up of creative problems solvers who have built a product that meets every need we have presented. Read full review The audio and video quality can not be matched. For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them They are rather versatile in that we have been able to integrate them with other applications Read full review Cons We haven't actually experienced any issues of note to record here. Every concern, requirement, or change we have requested has been swiftly and satisfactorily resolved by the Impiger team. Read full review The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens. Read full review Likelihood to Renew
[I give it this rating] because it has addressed all of our needs in a succinct manner and it operates efficiently.
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We love the product and is totally integrated in our company.
Read full review Usability
The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
Read full review Support Rating
I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
Read full review Alternatives Considered
Polycom RealPresence Group Series stands head and shoulders above
Cisco Webex Meetings
both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with
and Cisco Webex In my opinion, and experience, were challenging to work through.
Read full review Return on Investment Improved accuracy of data collected Improved efficiency of data collected Improved efficiency of payroll and invoicing processes Decreased time, in the field and in the office, involved in managing data Read full review Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly. Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win. Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints. Read full review ScreenShots