PeopleStrategy vs. SherpaDesk

PeopleStrategy is an excellent product if an organization is growing in the right direction and wants to improve HR processes. The software has many different packages depending on the need and can be purchased separately if something in addition is decided in the future. This is a benefit because not all organizations may need all features right away.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• It was easy to navigate
• Easy to read
• Document upload was very easy and quick
• User Access was really easy to manager and reset passwords.

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• Certain functions cannot be integrated unless you have purchase that specific package

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

ADP and Oracle are systems I have used and the GUI of Oracle even as antiquated as it is was vastly more efficient to work with than the people as well as system that PeopleStrategy claimed to be supporting. I didn't have any part in the selection of this system as it was in place before I was part of the team. We promptly began looking into all in one systems so that we could convert to a better experience for us as administrators and for the employees and their use. We ulitmatelt converted to ADP this year and even though the process was not as seemless as promised I would still take this process over using PeopleStrategy any time.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• PeopleStrategy has reduced errors and paper waste
• Since using PeopleStrategy, we've maximized our time and streamlined processes
• Through PeopleStrategy's services, our business has increased employee retention

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.