PerfectServe vs. Zoho Cliq

Well suited: Short text messages for quick communication that needs to have protected information. Less appropriate: Calling service.

Incentivized

Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.

• Efficiency.
• Protective information.
• Increased communication.
• Ease of use.

Incentivized

• Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
• The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
• It integrates really well with other Zoho apps.
• Their support is excellent. We got useful, informative responses from them when we had to contact them.

Incentivized

• Shorten downtime services.

Incentivized

• Not missing functionality as such but would be useful to record audio chats
• Zoho not as widely adopted than other Chat clients like Hangouts/Skype

Incentivized

Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.

Incentivized

Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Much better.

Incentivized

We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.

Incentivized

• Improved communication for those who use it.
• Difficulty when sudden downtime with need for back up plan.

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized