What users are saying about
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Top Rated
240 Ratings
4 Ratings
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Score 7 out of 100

Salesforce Community Cloud

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Top Rated
240 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Personify Community

You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
Jeffrey Montegut | TrustRadius Reviewer

Salesforce Community Cloud

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

Pros

Personify Community

  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

Cons

Personify Community

  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
Todd Fuhrman | TrustRadius Reviewer

Salesforce Community Cloud

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Personify Community

Personify Community 9.1
Based on 3 answers
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Jeffrey Montegut | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Usability

Personify Community

Personify Community 9.1
Based on 1 answer
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

Salesforce Community Cloud 9.3
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Personify Community

Personify Community 9.1
Based on 1 answer
Uptime has never been an issue.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Performance

Personify Community

Personify Community 9.1
Based on 1 answer
Speed is not an issue.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 10 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

Support Rating

Personify Community

Personify Community 9.1
Based on 1 answer
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

Salesforce Community Cloud 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

In-Person Training

Personify Community

Personify Community 9.1
Based on 1 answer
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Online Training

Personify Community

Personify Community 8.2
Based on 1 answer
Online training is through online webinar & how-to posts and videos in the client community.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Personify Community

Personify Community 9.1
Based on 1 answer
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Personify Community

We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Dean Alban | TrustRadius Reviewer

Salesforce Community Cloud

The only other software which I know that is similar would be the social software from Jive. We chose not to go with Jive because Salesforce Communities has a more reputable and well known product. The cost was definitely higher but the sales and service support have been great so far
Anonymous | TrustRadius Reviewer

Return on Investment

Personify Community

  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
Todd Fuhrman | TrustRadius Reviewer

Salesforce Community Cloud

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Screenshots

Salesforce Community Cloud

Pricing Details

Personify Community

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Community Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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