Likelihood to Recommend Personify360 is a very robust CRM, so it can be a valuable asset to any organization that needs to monitor or track large groups of individuals, be it clients, members, subcontractors, etc. Due to the size of our organization, we have not really pushed the limits of the software's capacity. Nevertheless, its price point made it a very viable option for us when we reviewed it against our competitors. Installation and adoption was generally painless, and we've had no issue with it on the IT side of things.
Read full review Once you understand how to use the system, it is pretty useful. But it has some definite areas where it could be brought up to speed with other modern tools. It is basic and could be better.
Read full review Pros Personify is customer centric. The system tracks everything on a customer such as their orders, awards, donations, biographies, demographics, transcripts, etc. Personify is our Accounts Receivable system. It integrates very well with Microsoft Dynamics and has an eCommerce component that integrates nicely with our AUANet.org website. It also provides an infrastructure that allows us to manage other sections (chapters) and societies. Reporting is made easy with many canned reports, batch reporting processes, and report writing tools built into the system. You can also easily add Crystal Reports to the system navigation without needed a full license of the software (uses a run-time version). Read full review The blast communications are clear and easy to read. Reporting- the reports within StarChapter are very helpful and easy to use. The tools for tracking attendee information are super easy to use. Read full review Cons UI could be made much more user friendly Steep learning curve Faster upgrades to accommodate remote work setting Read full review Website's back-end could be more updated with templates that are editable like wordpress Back-end email generator could function like a Constant Contact or MailChimp with features to make emails nicer and more modern looking More customizable fields that could be added to any form Read full review Support Rating They create these long chains of responses. So for everything you write in they repeat what you wrote and then respond to it. It gets very confusing trying to figure out where the conversation is sometimes especially on a long trail of back and forth.
Read full review Alternatives Considered Although my usage of Oracle software was different in nature to Personify360, I prefer the Personify360 interface as it I found it more easier to use and needing less training to accomplish my tasks. I also believe that Personify360 was a less expensive option, while still offering essentially the same functionality. I can't speak for the support aspect of this software, as we never really need it!
Read full review I have not yet used other products similar to StarChapter.
Read full review Return on Investment Personify has positively impacted our single sign-on (SSO) process requiring every user to have a unique email address in the system. This allowed for less duplicate records in the system and it improved our system's security. Another positive experience was implementing the Personify Awards system. We used MS Access to manage our awards in the past, and it another easy implementation that now allows our staff to see this information along with all the other customer information in one location. Personify eBusiness (eCommerce system) includes all the web and data services needed to integrate our software applications as well as other vendor software applications. It has allowed us to add much more functionality to our existing systems while making it seamless to our customers. The only negative impact at this point is not having a truly web-based system because that would make the system more efficient for our remote staff. Read full review It helps us to track revenues. It helps us to track attendees’ information. It is a great tool for sending email blasts. Read full review ScreenShots ThreeSixty by Personify Screenshots