NICE CXone vs. Phone.com
NICE CXone vs. Phone.com
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Phone.com | N/A | Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions. | $12.99 per month |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | 20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business. | ||||||||||||||
More Pricing Information |
NICE CXone | Phone.com | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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NICE CXone | Phone.com | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Phone.com | |
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Likelihood to Recommend | 8.4 (578 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | 9.3 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Phone.com | |
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Likelihood to Recommend | NICE Systems | Phone.com |
Pros | NICE Systems | Phone.com |
Cons | NICE Systems | Phone.com |
Likelihood to Renew | NICE Systems | Phone.com No answers on this topic |
Usability | NICE Systems | Phone.com No answers on this topic |
Reliability and Availability | NICE Systems | Phone.com No answers on this topic |
Performance | NICE Systems | Phone.com No answers on this topic |
Support Rating | NICE Systems | Phone.com No answers on this topic |
In-Person Training | NICE Systems | Phone.com No answers on this topic |
Online Training | NICE Systems | Phone.com No answers on this topic |
Implementation Rating | NICE Systems | Phone.com No answers on this topic |
Alternatives Considered | NICE Systems | Phone.com No answers on this topic |
Scalability | NICE Systems | Phone.com No answers on this topic |
Return on Investment | NICE Systems | Phone.com |
ScreenShots | NICE CXone Screenshots | Phone.com Screenshots |