Plate IQ vs. TIS (Treasury Intelligence Solutions)

It is well targeted at restaurants and similar service organizations with complex COGS. It dovetails well with complementary systems like FinTech payments. It wasn't designed by accountants, so there is a bit of roughness. Reporting is very limited: would like to see some SQL / build your own report functionality. Lookups are reasonably robust (filter for amount, time, vendor, etc). It is occasionally unstable but recovers gracefully. From our use case, it would be preferable to have the user approving the invoice ALSO have the ability to attach documents. This is left to the payment approver, who in our case is the "check signer".

TIS [Treasury Intelligence Solutions] is well suited for a company with multiple banking relationships in multiple countries. This can allow a treasury function to have better visibility and control over its daily cash management operations. It has very good report writing capabilities and dashboard functionality to customize a report for the end user.

Incentivized

• OCR
• Workflow
• Support

Incentivized

• BTM MONITOR & Payment Monitor: we have a good view of the companies' bank statements & payments current status. Error tracking and issue logs can be found easily. In case of an error the error message describes it well so that we can act alone and solve the issues in most cases without further help. Speed is particularly important at month-end closes, you cannot be without a solution.
• Payment files PAIN mapping. The Know-How of TIS and its expertise to PAIN file integration and possible options. We have not seen a case where our TIS Project Manager did not know the answer to an issue. Often it comes instantly. Sometimes they would of course investigate, but the root cause review of a technical issue is key to success here. These guys really know what they are doing.
• Support Team of TIS. They have a very fast response time. I would point it out as being the key strength of the TIS package. You will never have critical items not addressed in due time. The speed and quality of their responses to issues is how it should be. From a financial operational point of view: It's important to ensure business continuity, which they do.

Incentivized

• Provide better analytics in terms of cost increases per item.
• Provide the ability to create recipes and forward price increases to those recipes for accurate food cost projections.
• Free Bill Pay

• Improved VaR risk module to apply to cash balances exposure
• Currency risk controls - volatility forecast
• Trading platforms connectivity - hedging capabilities for SWAPtions
• Probable ripple integration to make settlemets faster versus t+2
• Compliance: not only track sanctions, payment details but get Credit Score of counterparty
• Chinease counterparties details (state banks do not share) - fraud risk depreciation
• Loans offering page
• Direct banks chats - push to send message to operator

Depends on stage of the project if it will be postponed in 2023. Se la vie. Will be happy to go on.

The main feature of usability is the outcome you get upon actions done. TIS is not complecated solution - it is rational and has most needed capabilites for cash management via multiple accounts in different jurisdictions. It works well for this task and evolutioning to the field of risk management to get all treasury job done well.

They have a dedicated support person for each customer who actually knows the product.

Turnaround is usually within an hour or faster.

Offered support information in the portal (knowledge base articles) as well members of the support provides a very good service level.

Incentivized

The training addressed our needs.

Incentivized

The cloud connection meant less work for IT. The setup of the first 1000 accounts was very quick, so we went live after only 4 months.

We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.

Incentivized

We have used bank applications and another large TMS provider based in the US. Our prior TMS was a full-scale system which was very robust and extremely complex. We were not using 3/4 of the functionality and we decided it made more sense to select a simpler system that met our core requirements which are connectivity and transaction & information support. TIS does this very well at a lower price point. In the end, TIS better suited our needs and was much simpler and more affordable.

• In my opinion, it has had zero impact on ROI now that we are paying for an additional year.
• Another negative is that we've spent a lot of time discussing this issue with Plate IQ, to no avail. They feel it's appropriate to charge a company for an entire year of service even though said company emailed to cancel prior to the end of the first year of service.
• We also wasted a lot of time onboarding this company only to find out that the software left a lot to be desired.

In terms of risk mitigation of course we can reduce the number of people having access to banking if not needed. With dedicated teams and less people with access to individual Bank portals. Before access to bank portals were necessary for all sorts of manual payments and exceptions if we really implement the 100% of functions and dont leave exceptions that risk mitigation can be achieved and efficiency at automated payment runs.

• At a large corporation with more than 60 entities and 400+ bank accounts, the savings and improvements are massive considering how time-consuming the manual work would be. I don't have any numbers to quote, unfortunately.
• We are now massively expanding our TIS with the full integration of automated payment runs. This has larger operational impacts, like the possible consolidation of banking and dedicated payment teams.

Incentivized