Lyssna vs. PlaybookUX

Lyssna

15 Reviews and Ratings

PlaybookUX

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lyssna	Score 7.3 out of 10	N/A	Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research platform, offering a broad range of testing features including: Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a…	$0 per month per seat
PlaybookUX	Score 8.1 out of 10	Small Businesses (1-50 employees)	PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…	$0 total

Pricing

Lyssna

PlaybookUX

Editions & Modules

Free: $0
3 seats included
Basic: $89
per month 3 seats included, maximum 10 seats
Pro: $199
per month 3 seats included, maximum 15 seats
Enterprise: Contact Sales
custom seats

Bring your own customers: $0
total
Unmoderated: $49
per participant
Moderated: $100
per participant (30 minutes)
Moderated: $150
per participant (60 minutes)

Offerings

Pricing Offerings
Lyssna	PlaybookUX
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Discount available for annual plan. Panel responses are priced seperately.

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More Pricing Information

Community Pulse
	Lyssna	PlaybookUX
Top Pros	Pro Time user Pro First time user Pro Ease of navigation	Pro User testing Pro Subscription fee Pro Customer support
Top Cons	Minus Immediate feedback Minus Better insights Minus Sorting options	Minus Mobile app Minus Download reports

Best Alternatives
	Lyssna	PlaybookUX
Small Businesses	Smartlook Score 8.5 out of 10	Smartlook Score 8.5 out of 10
Medium-sized Companies	Optimizely Web Experimentation Score 8.7 out of 10	Optimizely Web Experimentation Score 8.7 out of 10
Enterprises	Optimizely Web Experimentation Score 8.7 out of 10	Optimizely Web Experimentation Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Lyssna	PlaybookUX
Likelihood to Recommend	9.1 (4 ratings)	8.1 (4 ratings)
Usability	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Lyssna	PlaybookUX
Likelihood to Recommend	Lyssna UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires. Incentivized Calvin Pedzai Senior UX Designer Read full review	PlaybookUX PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too! Incentivized Kevin Conroy Chief Product Officer Read full review
Pros	Lyssna Rapid user feedback Demographic targeting Well presented results Easy to use Relatively inexpensive Incentivized Lee Preston Conversion Rate Optimisation Consultant Read full review	PlaybookUX They recruited our demographic. Customer support was awesome. Studies are very easy to set up. Verified User Anonymous Read full review
Cons	Lyssna Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc. Bring back the navigation test type Add additional test types Incentivized Verified User Anonymous Read full review	PlaybookUX With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX. It would be nice to have a login location where I can see my available tests. Lainie Strange Web Accessibility Specialist/Developer Read full review
Usability	Lyssna No answers on this topic	PlaybookUX Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes. Verified User Anonymous Read full review
Support Rating	Lyssna No answers on this topic	PlaybookUX Very responsive when I had a technical question about a test. Lainie Strange Web Accessibility Specialist/Developer Read full review
Alternatives Considered	Lyssna UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour. Incentivized Verified User Anonymous Read full review	PlaybookUX Both have different set of unique features and usability. Incentivized Sanjana Gupta UI Designer Read full review
Return on Investment	Lyssna Increase in testing frequency per quarter. Increase in approved projects for developments. Few reverts per project. Incentivized Calvin Pedzai Senior UX Designer Read full review	PlaybookUX Quick testing at scale Excellent price points Incentivized Kevin Conroy Chief Product Officer Read full review
ScreenShots		PlaybookUX Screenshots