Playvox vs. TELUSCloud Contact Center
Playvox vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Playvox | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Playvox | TELUSCloud Contact Center | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Playvox | TELUSCloud Contact Center | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Playvox | TELUSCloud Contact Center | |
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Likelihood to Recommend | 8.8 (193 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.5 (6 ratings) | - (0 ratings) |
Usability | 7.7 (4 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 3.9 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (2 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 6.4 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.1 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.0 (2 ratings) | - (0 ratings) |
Playvox | TELUSCloud Contact Center | |
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Likelihood to Recommend | Playvox | TELUS International |
Pros | Playvox | TELUS International |
Cons | Playvox | TELUS International |
Likelihood to Renew | Playvox | TELUS International No answers on this topic |
Usability | Playvox | TELUS International No answers on this topic |
Reliability and Availability | Playvox | TELUS International No answers on this topic |
Performance | Playvox | TELUS International No answers on this topic |
Support Rating | Playvox | TELUS International No answers on this topic |
Implementation Rating | Playvox | TELUS International No answers on this topic |
Alternatives Considered | Playvox | TELUS International |
Scalability | Playvox | TELUS International No answers on this topic |
Return on Investment | Playvox | TELUS International |
ScreenShots | Playvox Screenshots |