Likelihood to Recommend MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Read full review PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Read full review Pros Store resident files, forms and scanned documents in a convenient location. Navigate through each level of facility care for the super users is easy. Security settings to make sure users can see what they need, not overly public per HIPPA rules. Read full review PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part. Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census. The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed. Read full review Cons The reports can be challenging to run, having to reset the search criteria each time. The MatrixCare program is not easily used on tablets. There are some limitations with regards to the POC ability. When the internet is down, there is not an offline version to be used in the interim. Read full review More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel More Dashboard capabilities Enterprise Level Dashboard Better Enterprise Level Reporting related to Business Intellegence Read full review Usability Overall great product. Reporting could be much better and they are working on that.
Read full review Reliability and Availability I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Read full review Support Rating I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
Read full review If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Read full review Implementation Rating Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Read full review Alternatives Considered I'm not sure
Read full review Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Read full review Return on Investment I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant. Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through. A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require. Read full review Read full review ScreenShots