Arcserve Cloud Services vs. PowerProtect DD Series

StorageCraft Cloud Backup is scalable and easy to deploy and manage the product. In my opinion, it's great for MSPs or for anyone managing multiple sites where keeping standards is a priority. Compared to using ShadowProtect and Image Manager, it requires a lot less manual work to maintain and keep running smoothly. However options and customization are more restricted so I wouldn't recommend it for non-standard environments, or scenarios where each agent needs a different configuration.

Incentivized

We have huge data coming in from different sources and also from multiple organizations in our Data centres. This data had multiple copies of the same data and was huge in size therefore, we wanted to have a solution in place which can help us with a good amount of deduplication at the deepest possible level to make sure that our ecosystem does not have multiple copies of the same data and is also efficient at the same time. Having said this, we wanted this solution to be secure and reliable since it had to be exposed to a huge critical set of data in the market. To add, backup and restoration was something that we were also keen on evaluating so that once we have efficient data within our system, the time it takes to backup and restoration also reduces. And all this was justified by this solution when we signed up with them. From the pricing perspective and the implementation side, the solution needs improvement to make it more efficient and user-friendly.

Incentivized

• Easy file and folder backup and restoring.
• Easy file and folder restoring with versioning.
• StorageCraft has great tools that allow you to spin up virtual machines from bare metal backups.

Incentivized

• The deduplication is fantastic. We are currently seeing total compression factors in the mid to upper 50s.
• The platform is very reliable and stable.
• It backs up a wide variety of enterprise apps (e.g. legacy applications, UNIX, iSeries, open systems etc) or your primary storage.

Incentivized

• Reporting is not white-labelled and its design has room for improvement
• No automatic/scheduled virtual boot tests
• Customization is very limited

Incentivized

• It is very slow to restore from. Backup times are great, restores can be terribly slow.
• It doesn't offload to cloud storage natively. You need to purchase an expensive license to enable this feature.
• The management interface is very basic, but it works fine.
• The new air gap solution seems to be just replication an on/off switch. I'd prefer to see them leverage AI on the existing device instead of requiring
• A second device is purchased and securing by toggling the connectivity off.

Incentivized

DD has performed flawlessly for almost 10 years as our backup/recovery storage with offsite replication. Given its track record and great support from EMC, we're unlikely to look elsewhere any time soon.

Incentivized

I have found PowerProtect DD to be very easy to use. The instructions are clear and the user interface is straightforward. I haven't needed to do any serious data recovery yet, however I found the process of backing up my data through PowerProtect DD to be relatively easy

Incentivized

Customer support has had some ups and downs here. We've had several issues with EMC support before and during the acquisition by Dell, but in the last 18 months support has been top notch. Quick and knowledgeable help is but a chat away, or they will call you back so you don't have to wait on hold. The team supporting us is responsive and is quick to assist with any request or issue.

Incentivized

As far as I know, everything with the implementation went very smoothly

Incentivized

I haven't used many others, but Acronis is one of them. Acronis seemed to break for me very easily, a problem I don't have with StorageCraft. I couldn't find Macrium in the list, but it also has given me issues that I don't have with StorageCraft. StorageCraft, as I said before, just works, and I don't have to worry about my data.

Incentivized

I have used NetBackup, CommVault, Tivoli, and Actifio in my previous environments. With Data Domain I am not constantly babysitting my backup to make sure it is not choking and dying and we are not bound by the same channel lane path constraints most backup software and hardware works on. By far the initial cost has been more than made up for with the time not being dedicated to backup.

Incentivized

• Reduced manual workload on managing backups by 50% compared to ShadowProtect and Image Manager
• Increased profitability as its price is very competitive

Incentivized

• Data Domain says 20+ hours per week when compared to using a tape library. Once the unit is configured it basically takes care of itself.
• With MTree replication we no longer need to send tapes to an offsite storage facility.
• Having a second data domain at our DR site allows us to perform recoveries from any of our replicated backups. We do not have to order and wait for tapes to arrive.

Incentivized