Five9 vs. Velocify by ICE Mortgage Technology
Five9 vs. Velocify by ICE Mortgage Technology
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Velocify by ICE Mortgage Technology | N/A | Velocify is a sales acceleration and automation solution acquired by Ellie Mae (now ICE Mortgage Technology) in 2017. The product suite includes Velocify Pulse automation app, Velocify Lead Manager for lead management and distribution, and Velocify Dial-IQ sales dialer. Also , Velocify LoanEngage is a sales referral management app for loan officers. | N/A |
Five9 | Velocify by ICE Mortgage Technology | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Velocify by ICE Mortgage Technology | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Velocify by ICE Mortgage Technology | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Lead411 Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Lead411 Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Alyce by Sendoso Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Velocify by ICE Mortgage Technology | |
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Likelihood to Recommend | 8.3 (36 ratings) | 10.0 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 5.1 (5 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 8.0 (8 ratings) | 10.0 (4 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Five9 | Velocify by ICE Mortgage Technology | |
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Likelihood to Recommend | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Pros | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Cons | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Likelihood to Renew | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Usability | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Reliability and Availability | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Performance | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Support Rating | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
In-Person Training | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Online Training | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Implementation Rating | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Alternatives Considered | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Scalability | Five9 No answers on this topic | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
Return on Investment | Five9 | ICE Mortgage Technology (Ellie Mae + Simplifile + MERS) |
ScreenShots | Five9 Screenshots |