Predictive Index Behavioral Assessment vs. Delighted by Qualtrics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Predictive Index Behavioral Assessment
Score 9.6 out of 10
N/A
The PI Behavioral Assessment™ is a simple yet effective assessment that is broken down into four primary behavioral factors, or core drives. These core drives and their relation to each other create a behavioral pattern that provides a framework for understanding the workplace behaviors of candidates and employees. According to the vendor, the results allow users to better predict workplace behaviors and motivating needs. The PI Behavioral Assessment™ is a…N/A
Delighted by Qualtrics
Score 8.6 out of 10
Small Businesses (1-50 employees)
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …
$25
Pricing
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Editions & Modules
No answers on this topic
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Offerings
Pricing Offerings
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.
More Pricing Information
Community Pulse
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Workforce Analytics
Comparison of Workforce Analytics features of Product A and Product B
Predictive Index Behavioral Assessment
8.8
31 Ratings
3% above category average
Delighted by Qualtrics
-
Ratings
Automated data collection8.322 Ratings00 Ratings
Data analysis9.629 Ratings00 Ratings
Data integration6.823 Ratings00 Ratings
Predictive analytics10.027 Ratings00 Ratings
Benchmarking8.918 Ratings00 Ratings
Report designer10.016 Ratings00 Ratings
Pre-built content8.924 Ratings00 Ratings
Data management8.523 Ratings00 Ratings
Self-service insights8.323 Ratings00 Ratings
Best Alternatives
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Small Businesses
ActivTrak
ActivTrak
Score 9.1 out of 10
Jotform
Jotform
Score 8.9 out of 10
Medium-sized Companies
ActivTrak
ActivTrak
Score 9.1 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
SAP Workforce Analytics
SAP Workforce Analytics
Score 9.6 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Likelihood to Recommend
8.6
(63 ratings)
9.0
(5 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
8.8
(9 ratings)
9.0
(1 ratings)
Support Rating
7.5
(8 ratings)
10.0
(1 ratings)
User Testimonials
Predictive Index Behavioral AssessmentDelighted by Qualtrics
Likelihood to Recommend
The Predictive Index
Predictive Index has served us well so far in helping determine key personality traits of salespeople we hire. How will they sell? Is sales a good fit for them? We have not expanded to use it with other teams/depts yet. We primarily use the behavioral assessment (not cognitive).
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Qualtrics
Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
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Pros
The Predictive Index
  • Create job targets using behaviors which would enable someone to be successful.
  • Helps recruit the right fit by asking the right questions.
  • Helps increase communication across an organization within teams and across departments.
  • Helps provide managers with support on how to best communicate and help develop their direct reports.
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Qualtrics
  • Simple and easy to use
  • Data exporting is always nice
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Cons
The Predictive Index
  • In Beta -> Hire -> New Candidates - > I would like to see the ability to create 1 or 2 additional "Type" folders that can be customized for my company. By being able to do this, I can more efficiently manage my potential candidates, rather that every time I go to review a position, having to make these individual selections each time. I would like the favorite icon and the pass icon to remain; however find it extraneous to have to sort through these candidates each time.
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Qualtrics
  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
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Likelihood to Renew
The Predictive Index
We have plans to expand this to our entire organization in the US as well as our affiliates in Germany, France and the UK.
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Qualtrics
No answers on this topic
Usability
The Predictive Index
Very easy to use for both administrators and those taking the assessment. This tool is really a game-changer for staffing, onboarding, and retention. It is like having a crystal ball sometimes with insights into the behaviors of job candidates and is critical for finding the right person for the right role.
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Qualtrics
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
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Support Rating
The Predictive Index
The Customer Success team has been quite helpful during the times that I've interreacted with them. I've also found support and implementation to be responsive with any questions related to the initial set up phase or for on going support. Overall we've been pleased with the support offered by Predictive Index Behavioral Assessment.
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Qualtrics
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
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Alternatives Considered
The Predictive Index
The other assessments that we examined felt more like an SAT exam than a recruitment tool. The results were difficult for our managers to read through and understand. There were a lot of words, with very little actually being said. The PI was succinct and precise.
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Qualtrics
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
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Return on Investment
The Predictive Index
  • The PI has been very helpful when analyzing employees. You cannot go wrong when you are able to see a candidate or employees work style.
  • The ROI is very positive. A lot of companies have a specific culture that they are trying to create or adhere to. This software helps you see if an employee would be a good fit for your company or not.
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Qualtrics
  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
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ScreenShots

Predictive Index Behavioral Assessment Screenshots

Screenshot of Control and analyze assessments within your organization.Screenshot of

Delighted by Qualtrics Screenshots

Screenshot of See customer feedback at a glance; responsive for mobileScreenshot of Customer trends and saved feedback from different customer segmentsScreenshot of Gather feedback online or via SMSScreenshot of Gather feedback with just one click in via email