Premier Contact Point vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
TELUS Cloud Contact Center (TC3)
Score 5.1 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Premier Contact PointTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Premier Contact PointTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Premier Contact PointTELUSCloud Contact Center
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Premier Contact PointTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Premier Contact Point
8.6
5 Ratings
3% above category average
TELUSCloud Contact Center
8.3
1 Ratings
0% below category average
Agent dashboard8.25 Ratings8.01 Ratings
Validate callers8.44 Ratings7.01 Ratings
Outbound response8.94 Ratings00 Ratings
Call forwarding8.44 Ratings9.01 Ratings
Click-to-call (CTC)8.93 Ratings9.01 Ratings
Warm transfer8.65 Ratings8.01 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response8.35 Ratings9.01 Ratings
REST APIs7.31 Ratings00 Ratings
Call scripts8.64 Ratings00 Ratings
Call tracking8.74 Ratings8.01 Ratings
Multichannel integration8.22 Ratings00 Ratings
CRM software integration10.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Premier Contact Point
8.4
5 Ratings
2% above category average
TELUSCloud Contact Center
8.2
1 Ratings
0% below category average
Inbound call routing8.94 Ratings9.01 Ratings
Omnichannel inbound routing8.83 Ratings00 Ratings
Recording8.75 Ratings8.01 Ratings
Quality management8.23 Ratings8.01 Ratings
Call analytics8.63 Ratings8.01 Ratings
Historical reporting6.75 Ratings8.01 Ratings
Live reporting8.34 Ratings00 Ratings
Customer surveys8.22 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Best Alternatives
Premier Contact PointTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Premier Contact PointTELUSCloud Contact Center
Likelihood to Recommend
8.9
(5 ratings)
8.0
(1 ratings)
User Testimonials
Premier Contact PointTELUSCloud Contact Center
Likelihood to Recommend
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
TELUS International
A universal communication platform
Read full review
Pros
Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Read full review
Cons
Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
Read full review
TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
Read full review
Alternatives Considered
Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
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TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration