Printfection vs. Reward Gateway Employee Engagement Platform (SmartHub)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Printfection
Score 9.0 out of 10
N/A
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.N/A
Reward Gateway Employee Engagement Platform (SmartHub)
Score 7.6 out of 10
Mid-Size Companies (51-1,000 employees)
The Reward Gateway Employee Engagement Platform (SmartHub) is designed to help HR centralise and promote what’s important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, the Reward Gateway platform can be customised with existing (or new) tools to build employee engagement. The platform includes: End-to-end customisation for a brand (and people) A centralised hub…N/A
Pricing
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Top Pros
Top Cons
Best Alternatives
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Small Businesses

No answers on this topic

Submittable
Submittable
Score 8.9 out of 10
Medium-sized Companies
Sendoso
Sendoso
Score 8.2 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
Enterprises
Sendoso
Sendoso
Score 8.2 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Likelihood to Recommend
8.9
(81 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.4
(3 ratings)
-
(0 ratings)
Usability
7.5
(4 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
8.6
(2 ratings)
-
(0 ratings)
Support Rating
9.5
(81 ratings)
-
(0 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
8.4
(3 ratings)
-
(0 ratings)
Configurability
8.6
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.6
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
8.6
(2 ratings)
-
(0 ratings)
Professional Services
6.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.6
(2 ratings)
-
(0 ratings)
User Testimonials
PrintfectionReward Gateway Employee Engagement Platform (SmartHub)
Likelihood to Recommend
Printfection
It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.
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Reward Gateway
Because of it's scalability, the RG Employee Engagement Platform works for just about any company. It enables ease of communications, peer shout outs, rewards/recognition and the perks are a major bonus. I would recommend it for anyone looking for a platform like this.
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Pros
Printfection
  • The swag catalogue has lots of items to choose from and they try to source anything else you need
  • Takes care of the logistical challenges of getting swag to offices, events and to customers
  • Their customer team are really hands on and helpful
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Reward Gateway
  • Integrates well with other software platforms (e.g. our HR system).
  • Easy to implement.
  • Very user-friendly interface.
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Cons
Printfection
  • Their Giveaway feature was made some improvements but I would like to see it be more flexible
  • Being able to get more samples of products and printing prior to ordering
  • Swag photography/ items in stock in our closet- we had to provide photos of these items
  • Better updates on swag items that are low in stock
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Reward Gateway
  • The SmartHub is a bit intimidating BUT end users don't really have to modify it unless they want to, I try not to and my account manager helps with changes.
  • There are honestly no negatives, the platform is amazing
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Likelihood to Renew
Printfection
We are currently extremely satisfied with printfection. The quality of swag is very good, but the customer service ranks high above any other swag company. I have been working closely with my Printfection manager (Tyler Rowland) and he has been more than helpful from the start.
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Reward Gateway
No answers on this topic
Usability
Printfection
The product is really easy to use and manage. We love using Printfection. It's easy to order, ship and manage everything. I did remove one rating point because their set up for "giveaways" is a little cumbersome and I wish their platform notified you when products in your giveaways are running low.
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Reward Gateway
No answers on this topic
Reliability and Availability
Printfection
Prinfection's availability has been great. There was one time when a product we needed wasn't available, but our Printfection rep made sure to get what we needed.
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Reward Gateway
No answers on this topic
Performance
Printfection
Printfection's performance has been top-notch. We have been using Printfection for only about 8 months, and have not had any issues with performance.
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Reward Gateway
No answers on this topic
Support Rating
Printfection
Every step of the way, I have been helped by someone who feels like a friend. They know their stuff and they get back to me in a timely manner. It gets frustrating when you need help but the "experts" don't offer any. Printfection isn't like this at all. They've done a great job making sure I understand everything I need to have a successful campaign for our employees.
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Reward Gateway
No answers on this topic
In-Person Training
Printfection
Tyler led some of our staff through training and was very helpful. Tyler was also always available for any questions after training was complete.
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Reward Gateway
No answers on this topic
Online Training
Printfection
We completed online training with a Printfection rep leading us through the process. This made the whole experience easy and helpful.
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Reward Gateway
No answers on this topic
Implementation Rating
Printfection
Their team is very helpful in getting set up and we felt like they worked with us on price and also getting our previous inventory we had at our offices set up in Printfection. The only down side of shipping in your items to Printfection is the photography of the items (which clients can see) is pretty terrible if you don't have clear product photos prior to sending the items to Printfection warehouse.
**All items purchased through Printfection the product photos look better (so this issue won't be the case with those who aren't shipping existing swag to their warehouse)
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Reward Gateway
No answers on this topic
Alternatives Considered
Printfection
There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't require us to sign a year contract and was a reasonable price. After purchasing, we are extremely impressed with their team and consider this a huge benefit of going with Printfection.
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Reward Gateway
TinyPulse was an excellent platform for getting feedback from employees, and having a dialogue with them about it, but less well suited as a communications or recognition platform.
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Contract Terms and Pricing Model
Printfection
Simple pricing and easy to pitch to stakeholders
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Reward Gateway
No answers on this topic
Scalability
Printfection
Only a few of our departments will be using Printfection, (like HR and Customer Success), but both departments find Printfection flexible and scalable.
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Reward Gateway
No answers on this topic
Professional Services
Printfection
There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house
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Reward Gateway
No answers on this topic
Return on Investment
Printfection
  • Previously we had a "welcome" kit for certain new customers with custom packaging and great messaging. It was very successful in helping kick off a new customer relationship.
  • If the platform was integrated with our CRM we'd have more metrics to be able to measure ROI.
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Reward Gateway
  • Increased transparancy throughout the organization
  • Better, more immediate communications
  • Increased comradery between department
  • Recognition is immediate
  • improved cultural alignment
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ScreenShots

Reward Gateway Employee Engagement Platform (SmartHub) Screenshots

Screenshot of This is the Krispy Kreme SmartHub® - fully branded to them as The KK Mixer.