What users are saying about
Top Rated
79 Ratings
11 Ratings
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Score 8.7 out of 101
Top Rated
79 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Private Media Channel

I'm not sure what the average user is looking for, but I can imagine a number of scenarios for which the platform offers a very flexible hosting service for a variety of users, with plenty of bells and whistles, for a reasonable costs that can protect content while offering a good interface between the publisher and their viewers.
Charles H. Green profile photo

Wistia

Wistia is a great provider when you are looking for a solid, dependable cross-platform performer. Videos are customizable in look, presentation and options, plus offer a very clean interface and interactivity. For anyone doing online marketing or particularly information marketing, Wistia is a home run.
Jaime Kartak Lerner profile photo

Pros

  • Answer the telephone and provide technical support very readily. Stay on the line to make sure your problem is solved.
  • Hosting with user payment ability to be handled by their site or my site. Don't have to have different companies for payment and hosting.
  • Affordable for small business.
  • Ability to organize content in multiple ways. Works well for educational model.
  • Allows my own branding. There branding is fairly transparent.
Lisa VanOstrand profile photo
  • Cross-platform compatibility ~ In world that is focusing more on mobile accessibility, Wistia videos were able to play smoothly and effectively across all browsers and operating systems.
  • Analytics ~ Wistia keeps adding to their "Stats" section, allowing me and my clients to see levels of engagement (minute by minute) as well as where viewers are coming from geographically. This helps us to decide which videos (or versions of the same video) are most effective.
  • Customization ~ I've used the Wistia API to create custom playlists and also to trigger external scripts based on length of time viewing a video. They have many options via their multiple APIs, which (as a developer) is very appealing.
  • Responsive support ~ Any time I've ever had to ask a question regarding the use of the system or in the API in particular, the support team was incredibly quick to respond and went out of their way to solve any issues or find an answer for me. The people who work there are passionate about their product and it shows.
  • Ease of use with WordPress ~ Wistia has a WordPress plugin plus an easy "oEmbed" embed code that doesn't break in WordPress (as many other embed codes do)
  • Works flawlessly with HTTPS ~ Other video platforms fail under https, giving warnings about "insecure content" or completely breaking a site's security.
  • Integrated Social Media ~ Add social media sharing tools as well as download links easily.
Jaime Kartak Lerner profile photo

Cons

  • The help guide and documentation is minimal. Each feature needs a guide and step-by-step instructions,
  • UX can be better with tool tips and next steps.
  • Self-instructed videos are missing.
No photo available
  • Being a video related company, Wistia provides much of their documentation as videos. While videos are engaging and can help with illustrating an issue, sometimes I am looking for a quick answer and would prefer if they had the full text of the video alongside it. This would allow me the option of watching or reading.
  • As someone who works with clients who do a lot of online marketing, it would be helpful if Wistia had built-in A/B testing of videos so an outside source wouldn't have to be used for that purpose.
Jaime Kartak Lerner profile photo

Likelihood to Renew

Private Media Channel9.1
Based on 2 answers
Because 10 is considered the best rating. Niche Video Media gives good service.
J.C. O'Neill profile photo
Wistia10.0
Based on 8 answers
Wistia makes it very simple for me to create, embed, administer, analyze and present both mine and my client's videos. They are always evolving and adding new features, while still providing stellar support to their community of users.
Jaime Kartak Lerner profile photo

Usability

Private Media Channel9.1
Based on 1 answer
Because 10 is the best.
J.C. O'Neill profile photo
Wistia10.0
Based on 5 answers
It was so easy to figure out how to upload, personalize, and advertise the videos.
Tammye Michau profile photo

Performance

No score
No answers yet
No answers on this topic
Wistia8.3
Based on 3 answers
Embedding videos from Wistia is smooth and we have never faced an issue. The view of Wistia is incredibly simple and user-friendly. I do wish more reports were available, such as an automatic report of all videos in a project with information pertaining to that video (shareable link, embed code, etc.).
No photo available

Support

Private Media Channel8.8
Based on 3 answers
Because 10 is the best.
J.C. O'Neill profile photo
Wistia9.4
Based on 2 answers
Their response time is unbelievable! I would send an email and have a response in less than 15 minutes. It may not have always been the complete answer, but it was a response that let me know they were working on my request.
Tammye Michau profile photo

Online Training

Private Media Channel9.1
Based on 1 answer
It was direct and personal, aimed at solving the immediate task at hand while instructing me how the channel as a whole works in the process.
Adriana West profile photo
No score
No answers yet
No answers on this topic

Implementation

Private Media Channel9.1
Based on 1 answer
No, the support at Niche Video Media was very helpful during set up.
J.C. O'Neill profile photo
Wistia10.0
Based on 1 answer
We were in the process of changing our website so that took some time to get Wistia implemented in to our website.
Tammye Michau profile photo

Alternatives Considered

Wistia and Vimeo simply provide hosting services, not a "channel" where my users can privately consume my content and interact with it as an extension of my website. In essense, I would have to extend my website to provide this functionality and simply place my videos hosted with them on the new pages I needed to build. This came with a full-fledged end user site I simply attached to my website.Brightcove simply wanted WAY too much money for the same functionality/capability.
Adriana West profile photo
I'm not sure of any other video tool that comes anywhere close to Wistia. If your company wants to take video seriously, invest in Wistia so you can actually determine the ROI of your videos rather than using something like Vimeo or YoutTube that only tracks views. The data Wistia provides is incomparable.
Jared DeLong profile photo

Return on Investment

  • I have experienced better customer service for end users.
  • Distraction free end users (monetary result does not apply in this channel).
No photo available
  • Wistia has allowed us to quickly update, upload and share content that we are trying to market for customers and prospects.
  • It also allows us to share internal content for feedback purposes
  • We use wistia to share customer story interviews, which is easily shared by URL
No photo available

Screenshots

Private Media Channel

Pricing Details

Private Media Channel

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Private Media Channel Editions & Modules
Private Media Channel
Additional Pricing Details

Wistia

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Wistia Editions & Modules
Wistia
Edition
Free Account
$0
Pro Plan
$99.002
Advanced Plan
$399.002
Premium Plan
$799.002
2. per month
Additional Pricing Details
Please see wistia.com/pricing for plan features.