What users are saying about
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
319 Ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

ServiceNow

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Nintex Promapp

Well suited - for most clients whose processes are not well documented, especially when they are embarking on a workflow implementation, or going for ISO certifications.Not well suited - for clients opposite to the above or those that needed on-premise due to need for confidentiality.
No photo available

ServiceNow

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Gardiner Jones profile photo

Feature Rating Comparison

Reporting & Analytics

Nintex Promapp
8.2
ServiceNow
Dashboards
Nintex Promapp
7.8
ServiceNow
Standard reports
Nintex Promapp
8.6
ServiceNow

Process Engine

Nintex Promapp
6.9
ServiceNow
Process designer
Nintex Promapp
7.4
ServiceNow
Business rules engine
Nintex Promapp
7.3
ServiceNow
Support for modeling languages
Nintex Promapp
5.5
ServiceNow
Form builder
Nintex Promapp
7.4
ServiceNow

Collaboration

Nintex Promapp
7.5
ServiceNow
Social collaboration tools
Nintex Promapp
7.5
ServiceNow

Content Management Capabilties

Nintex Promapp
7.6
ServiceNow
Content management
Nintex Promapp
7.6
ServiceNow

Incident and problem management

Nintex Promapp
ServiceNow
8.3
Organize and prioritize service tickets
Nintex Promapp
ServiceNow
8.9
Expert directory
Nintex Promapp
ServiceNow
7.9
Service restoration
Nintex Promapp
ServiceNow
8.3
Self-service tools
Nintex Promapp
ServiceNow
8.5
Subscription-based notifications
Nintex Promapp
ServiceNow
8.0
ITSM collaboration and documentation
Nintex Promapp
ServiceNow
8.4
ITSM reports and dashboards
Nintex Promapp
ServiceNow
8.2

ITSM asset management

Nintex Promapp
ServiceNow
7.9
Configuration mangement
Nintex Promapp
ServiceNow
8.1
Asset management dashboard
Nintex Promapp
ServiceNow
8.0
Policy and contract enforcement
Nintex Promapp
ServiceNow
7.5

Change management

Nintex Promapp
ServiceNow
8.6
Change requests repository
Nintex Promapp
ServiceNow
8.9
Change calendar
Nintex Promapp
ServiceNow
8.4
Service-level management
Nintex Promapp
ServiceNow
8.6

Pros

Nintex Promapp

  • Promapp provides a clear understanding of end-to-end processes for business users to ensure buy-in and ongoing maintenance.
  • Promapp allows users and SMEs to identify improvements and opportunities for automation to ensure that business operations can run as efficiently as possible.
  • Nintex Workflows allow for automated back-end review processes to be undertaken with limited overhead of users needing to track where things are at at any given time.
No photo available

ServiceNow

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
No photo available

Cons

Nintex Promapp

  • It very well may be marginally dubious to look for data on the off chance that you don't have the foggiest idea about the correct wording for things (which I shockingly don't yet as I am just new to the position)
  • Mysteriously, some problems that we thought we closed the door on have come up again, so we've needed to return to what we've already finished
  • Can't view or add revision to old activities/sign offs.
Ilia Tarasov profile photo

ServiceNow

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
No photo available

Likelihood to Renew

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
No photo available

Usability

Nintex Promapp

Nintex Promapp 9.0
Based on 1 answer
It is designed to be used by people in the business without having any process modelling knowledge or experience. It is also constantly updated with improvements and new functionality. The interface is easy to understand and it has great reporting and alerting functionality.
Steve McIlhatton profile photo

ServiceNow

ServiceNow 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt profile photo

Reliability and Availability

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Nintex Promapp

Nintex Promapp 8.2
Based on 3 answers
Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
David Johnston profile photo

ServiceNow

ServiceNow 5.9
Based on 6 answers
Support is OK but requires too much additional cost. Since ServiceNow is not easy to configure during the initial setup; its functionality is also limited. If additional support is requested, too many additional costs are also needed. Each implementation of ServiceNow is unique in trying to find detailed data on other implementations is difficult
Maurice Samuels profile photo

Online Training

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Nintex Promapp

Promapp is supported by a process documentation and management methodology while Visio is a free flow tools for documentation without any guiding principles on best practice. Visio also lacks the integrated sharing functionality.
Graham Yerbury profile photo

ServiceNow

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP profile photo

Scalability

Nintex Promapp

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

Nintex Promapp

  • Support is transforming the way of working in our company.
  • From only an end user experience it is hard to say.
Małgorzata Nitecka-Kubicka profile photo

ServiceNow

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
No photo available

Pricing Details

Nintex Promapp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nintex Promapp
9.2
ServiceNow
8.3

Likelihood to Renew

Nintex Promapp
ServiceNow
10.0

Usability

Nintex Promapp
9.0
ServiceNow
10.0

Reliability and Availability

Nintex Promapp
ServiceNow
10.0

Performance

Nintex Promapp
ServiceNow
9.0

Support

Nintex Promapp
8.2
ServiceNow
5.9

Online Training

Nintex Promapp
ServiceNow
1.0

Implementation

Nintex Promapp
ServiceNow
10.0

Scalability

Nintex Promapp
ServiceNow
10.0

Add comparison