2 Reviews and Ratings
ProProfs Knowledge Base is ideal for businesses that want to improve their customer support process, make agents more knowledgeable and productive, induct new employees, or manage their internal business knowledge. We used it mainly for our customer support function, and we are satisfied with the performance. The best part is it scales as a team or business grows. When we started using this tool, we had a support team of 10 members, and now it has expanded to 25. But the knowledge base is still working as efficiently as before. It has the capability to accommodate a large amount of data with ease.
Formating, linking, compliance, and customized distribution. It is easy to navigate and review changes. Hospitality Management, Airlines crews, individual management systems, etc. Standardization of documents; compliance checklists easily available. If you are limited on office/ management staff and/or do not have a single base for your flight crews, Web Manuals would be the tool for you.Incentivized
It helps in creating an internal knowledge base that employees from different teams can access to find and share information.Creating a customer support knowledge base is quite simple with this software. The customization and branding options it has have helped in giving the knowledge base a professional and appealing look.Its conditional content feature allows setting specific conditions that control content visibility. This helps in restricting or allowing access to a page.
Employee attendance tracking for small unit departmentsWork place instructionHaving controlled documents with links between other such docsIncentivized
The product is good as it is. We don’t feel that any significant changes are needed. But, yes, we would definitely love to see a more advanced version of the product soon.
Certain automated modules require validation by the user when they update themselves, it would be better if this is automated.Publishing a manual as PDF can take several minutes to process, this processing time could be improved.Possible compatibility issues with new IOS versionsIncentivized
Using this tool is a no-brainer, as we said before. Its features are simple yet powerful. Besides, the product’s self-help documentation is also great. It has got some great videos on specific features and use cases. Those were of real help in the initial few days.
Whenever we had any issues while using the product or understanding a feature, its support team was always available. They helped us get familiar with the product and make the most of it in the initial few days itself. Its support team was literally a phone call or a message away. Very supportive and available 24x7.
We found ProProfs Knowledge Base more user-friendly and well-designed than the other similar tools we tried in the past. It also offers better integrations with software like Google Analytics, Zendesk, Google Translate, Freshdesk, Wufoo, and many others. That’s what gave this tool an edge over others. We can integrate it with any tool we want and expand its capabilities to gain better results.
Improved collaboration among teams.Inducting new employees has gotten easier.Eliminated the need to organize formal training sessions for employees.
Saved Time and save cost of using different software to manage individual tasksDocuments links are easy to access, no KT sessions every time and productivity increasedNo particular hiring is required, easy to use and implementIncentivized