Provana Speech Analytics vs. Verint Monet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Verint Monet
Score 8.2 out of 10
N/A
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018.N/A
Pricing
Provana Speech AnalyticsVerint Monet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Provana Speech AnalyticsVerint Monet
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
Provana Speech AnalyticsVerint Monet
Top Pros
Top Cons
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Provana Speech AnalyticsVerint Monet
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User Ratings
Provana Speech AnalyticsVerint Monet
Likelihood to Recommend
10.0
(1 ratings)
9.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(2 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Provana Speech AnalyticsVerint Monet
Likelihood to Recommend
Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
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Verint
Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.
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Pros
Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
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Verint
  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
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Cons
Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
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Verint
  • Should better show chart for better analysis.
  • Filter is resetting every time I open the tool.
  • Some reports can be included or combined in one place.
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Likelihood to Renew
Provana
No answers on this topic
Verint
Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
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Usability
Provana
No answers on this topic
Verint
Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
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Support Rating
Provana
No answers on this topic
Verint
It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
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Alternatives Considered
Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
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Verint
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
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Return on Investment
Provana
  • Time
  • Money
  • Readiness
  • Expertise
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Verint
  • Positive in a way [because] we can manage our daily staffing.
  • [It helps] planning [the] schedule ahead of time.
  • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
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ScreenShots