Provide Support Live Chat vs. Unblu

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Provide Support Live Chat
Score 8.8 out of 10
N/A
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.
$24
per month
Unblu
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.N/A
Pricing
Provide Support Live ChatUnblu
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Provide Support Live ChatUnblu
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
More Pricing Information
Community Pulse
Provide Support Live ChatUnblu
Top Pros
Top Cons
Best Alternatives
Provide Support Live ChatUnblu
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Provide Support Live ChatUnblu
Likelihood to Recommend
9.7
(3 ratings)
10.0
(1 ratings)
Support Rating
9.7
(3 ratings)
-
(0 ratings)
User Testimonials
Provide Support Live ChatUnblu
Likelihood to Recommend
Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Read full review
unblu
We recommend the use of Unblu for working with mostly professional meetings, as there are many advantages to the platform over private teams, especially when it comes to coding and sharing data, keeping everyone involved in business transactions properly [organized].
Read full review
Pros
Provide Support Live Chat
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
Read full review
unblu
No answers on this topic
Cons
Provide Support Live Chat
  • Does not allow us to flag a particular 'consumer' as a scammer.
Read full review
unblu
No answers on this topic
Support Rating
Provide Support Live Chat
They are there when I need them.
Read full review
unblu
No answers on this topic
Alternatives Considered
Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Read full review
unblu
No answers on this topic
Return on Investment
Provide Support Live Chat
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Read full review
unblu
  • Thanks to Unblu, digital interactions with our customers and general visitors to our website have greatly improved, allowing us to better identify those who might become loyal to the company, and therefore helping us to close sales much more consistently, not only increasing our profits but also securing more revenue in the future.
Read full review
ScreenShots

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app