PRTG Network Monitor vs. Uptrends

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PRTG
Score 8.5 out of 10
N/A
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
$1,750
perpetual license
Uptrends
Score 8.1 out of 10
N/A
Uptrends is the eponymous product from the company in Massachusetts for monitoring a website's uptime, used as well for monitoring web apps' functioning, server monitoring with alerts and reporting, and general analysis of a website's performance, element-by-element.
$16.21
per month
Pricing
PRTG Network MonitorUptrends
Editions & Modules
PRTG 500
1,750
perpetual license
PRTG 1,000
3,200
perpetual license
PRTG 2,500
6,500
perpetual license
PRTG 5,000
11,500
perpetual license
PRTG XL 1
15,500
perpetual license
PRTG Enterprise
Custom Pricing
subscription license
Starter
$16.21
per month
Business
$22.61
per month
Enterprise
$54.04
per month
Offerings
Pricing Offerings
PRTGUptrends
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe basic plans (Starter, Premium, and Professional) come with a fixed amount of uptime monitors you can use for the price shown. The advanced plans (Business and Enterprise) are fully customizable, so you only pay for what you need. The price gets higher based on the number of monitors you add. You can calculate the exact fee in your account using our pricing configurator
More Pricing Information
Community Pulse
PRTG Network MonitorUptrends
Top Pros
Top Cons
Features
PRTG Network MonitorUptrends
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
PRTG Network Monitor
6.9
55 Ratings
18% below category average
Uptrends
-
Ratings
Automated network device discovery7.349 Ratings00 Ratings
Network monitoring7.554 Ratings00 Ratings
Baseline threshold calculation6.547 Ratings00 Ratings
Alerts7.555 Ratings00 Ratings
Network capacity planning6.539 Ratings00 Ratings
Packet capture analysis5.128 Ratings00 Ratings
Network mapping7.539 Ratings00 Ratings
Customizable reports7.348 Ratings00 Ratings
Wireless infrastructure monitoring7.338 Ratings00 Ratings
Hardware health monitoring6.752 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
PRTG Network Monitor
-
Ratings
Uptrends
7.4
2 Ratings
7% below category average
Remote monitoring00 Ratings8.02 Ratings
Network device monitoring00 Ratings9.02 Ratings
Multiple Server Monitoring00 Ratings7.01 Ratings
Multi-device monitoring00 Ratings6.01 Ratings
Automated alerts and notifications00 Ratings7.12 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
PRTG Network Monitor
-
Ratings
Uptrends
7.5
1 Ratings
2% above category average
Patch Management00 Ratings7.01 Ratings
Service configuration management00 Ratings8.01 Ratings
Software and hardware inventory00 Ratings7.01 Ratings
Policy-based automation00 Ratings8.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
PRTG Network Monitor
-
Ratings
Uptrends
7.7
2 Ratings
1% above category average
Performance data reports00 Ratings8.02 Ratings
Customizable reporting00 Ratings7.02 Ratings
Data visualization00 Ratings8.92 Ratings
Risk analysis00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
PRTG Network Monitor
-
Ratings
Uptrends
7.3
1 Ratings
10% above category average
Data backup and recovery00 Ratings8.01 Ratings
Antivirus and malware management00 Ratings6.01 Ratings
Administrator access control00 Ratings8.01 Ratings
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PRTG Network MonitorUptrends
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User Ratings
PRTG Network MonitorUptrends
Likelihood to Recommend
8.3
(55 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.5
(17 ratings)
7.0
(1 ratings)
User Testimonials
PRTG Network MonitorUptrends
Likelihood to Recommend
Paessler
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
Read full review
Uptrends
Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Read full review
Pros
Paessler
  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Read full review
Uptrends
  • Monitors downtime.
  • Waterfall of resources when loading pages.
Read full review
Cons
Paessler
  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
Read full review
Uptrends
  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Read full review
Likelihood to Renew
Paessler
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Read full review
Uptrends
No answers on this topic
Usability
Paessler
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Read full review
Uptrends
No answers on this topic
Support Rating
Paessler
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Read full review
Uptrends
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
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Alternatives Considered
Paessler
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
Read full review
Uptrends
The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Read full review
Return on Investment
Paessler
  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Read full review
Uptrends
  • Ability to monitor uptime.
  • Cost savings over competitors.
Read full review
ScreenShots