What users are saying about
Top Rated
127 Ratings
Top Rated
127 Ratings
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Score 8.7 out of 100
47 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

PRTG

PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

PRTG
8.5
Ipswitch WhatsUp Gold
6.7
Automated network device discovery
PRTG
8.7
Ipswitch WhatsUp Gold
8.0
Network monitoring
PRTG
9.4
Ipswitch WhatsUp Gold
7.7
Baseline threshold calculation
PRTG
8.3
Ipswitch WhatsUp Gold
Alerts
PRTG
9.2
Ipswitch WhatsUp Gold
8.9
Network capacity planning
PRTG
7.8
Ipswitch WhatsUp Gold
4.5
Packet capture analysis
PRTG
8.5
Ipswitch WhatsUp Gold
5.1
Network mapping
PRTG
7.6
Ipswitch WhatsUp Gold
6.5
Customizable reports
PRTG
8.1
Ipswitch WhatsUp Gold
6.4
Wireless infrastructure monitoring
PRTG
7.9
Ipswitch WhatsUp Gold
4.4
Hardware health monitoring
PRTG
9.2
Ipswitch WhatsUp Gold
8.7

Pros

PRTG

  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Dan Reynolds | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

PRTG

  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Likelihood to Renew

PRTG

PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Usability

PRTG

PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Support Rating

PRTG

PRTG 8.6
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

Ipswitch WhatsUp Gold 5.3
Based on 2 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Alternatives Considered

PRTG

Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but PRTG requires more capital. I also feel like PRTG is more robust, and stable; it's never crashed or required a complete reinstall, which I've definitely had to do with Icinga in the past.PRTG runs on Windows, while the other two are Linux. That only matters if you're more familiar with one or the other, of course, but it does take more to set up a LAMP server sometimes.
Robert Paul | TrustRadius Reviewer

Ipswitch WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Return on Investment

PRTG

  • Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
  • Given us plenty of metrics to allow us to measure SLA's and OLA's.
  • Given us the tools to deploy proactive measures for service outages.
Jamie Imms | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

PRTG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ipswitch WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

PRTG
8.9
Ipswitch WhatsUp Gold
5.3

Likelihood to Renew

PRTG
10.0
Ipswitch WhatsUp Gold

Usability

PRTG
9.0
Ipswitch WhatsUp Gold

Support Rating

PRTG
8.6
Ipswitch WhatsUp Gold
5.3

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