Likelihood to Recommend
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Tremendous is well suited for businesses giving gift cards to employees as a reward or to research participants as thanks/compensation for their time. It's not like a cash sharing software between friends. It is also best for relatively small amounts of money because the sender runs the risk of sending the reward to the wrong email
Read full review Pros Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty. Read full review Email and landing page templates easy to create Wide variety of gift card options Easy to upload recipient lists and distribute No fee for most gift card options Read full review Cons Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration. I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account. One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have. Read full review We do not have insight into whether a customer has redeemed a reward or not Unredeemed rewards kind of go into a void, we cannot get funds back for unclaimed rewards Read full review Support Rating
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Tremendous allowed us for more customization to the email and landing page,
had their own branding on the email and page which was something we did not want. One of the main selling points for us with Tremendous was the ability to use our own firm's email domain. This allowed us to send an email coming from our firm, so our clients and prospects recognized the domain.
Read full review Return on Investment We brought in over $7M from the app use alone in Q1 & Q2 of 2019. It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019. Read full review The fact that it's free to use means Tremendous has had a very positive ROI on our research operations. We've gained much and lost nothing. Read full review ScreenShots