Punchh vs. Xoxoday Plum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Punchh
Score 7.5 out of 10
N/A
Punchh headquartered in San Mateo offers digital marketing for physical retailers, combining AI and machine learning technologies, and a mobile-first approach designed to increase customer lifetime value. Punchh offers partners access to real-time consumer information via a live dashboard, enabling them to create and launch campaigns, target specific user segments and review guest feedback.N/A
Xoxoday Plum
Score 7.1 out of 10
N/A
Xoxoday Plum is a rewards, incentives, benefits & payouts infrastructure that helps businesses to simplify their rewards program while making the gratification experience delightful for end-users. Xoxoday Plum's native integration with some of the popular HRMS, HRIS, CRM, Survey, Marketing automation, SSO, SAML tools like SAP SuccessFactors, Zoho People, Darwin Box, Keka, Hubspot, Freshworks, Zapier, Hubspot, Type Form, Survey Monkey, Survey Gizmo, SAML 2.0, etc. provides the…
$299
per month
Pricing
PunchhXoxoday Plum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PunchhXoxoday Plum
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
PunchhXoxoday Plum
Small Businesses
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Score 9.0 out of 10

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Medium-sized Companies
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10

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Enterprises
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Score 9.0 out of 10

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User Ratings
PunchhXoxoday Plum
Likelihood to Recommend
9.9
(2 ratings)
9.5
(3 ratings)
Support Rating
9.9
(2 ratings)
-
(0 ratings)
User Testimonials
PunchhXoxoday Plum
Likelihood to Recommend
Punchh
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Xoxoday
Based on my experience Xoxoday Plum is suited for any organization out there which needs gifts cards sending platform. They have free and pro plans which make it a great platform for both small and large businesses according to their requirements. They have many features which make them a great platform for all businesses.
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Pros
Punchh
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Xoxoday
  • Easy to use platform
  • Multiple brands
  • Multiple categories
  • Seamless experience
  • Liberty to spend the allocated points/money on more than one product/service/brand/category.
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Cons
Punchh
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Xoxoday
  • Redemption of points can be tricky for 1st time user.
  • It should have an easier user interphase.
  • A simple chat bot can also help.
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Support Rating
Punchh
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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Xoxoday
No answers on this topic
Alternatives Considered
Punchh
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Xoxoday
No answers on this topic
Return on Investment
Punchh
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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Xoxoday
  • Xoxoday Plum has been an great software since I started using it for my organization.
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ScreenShots

Xoxoday Plum Screenshots

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