Puppet Enterprise vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Puppet Enterprise
Score 8.7 out of 10
N/A
Puppet Enteprise is an IT automation and configuration management solution that enables users to manage and automate infrastructure and complex workflows. The vendor states Puppet Enterprise combines both model‑based and task-based capabilities in a way that enables organizations to scale their multi-cloud infrastructure as their automation footprint grows, with more flexibility from both agent-based and agentless capabilities.N/A
ServiceNow DevOps
Score 8.2 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
Puppet EnterpriseServiceNow DevOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Puppet EnterpriseServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Puppet EnterpriseServiceNow DevOps
Small Businesses
HashiCorp Terraform
HashiCorp Terraform
Score 8.6 out of 10
GitHub
GitHub
Score 9.0 out of 10
Medium-sized Companies
Ansible
Ansible
Score 9.0 out of 10
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
Enterprises
Ansible
Ansible
Score 9.0 out of 10
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Puppet EnterpriseServiceNow DevOps
Likelihood to Recommend
7.0
(12 ratings)
9.0
(5 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Puppet EnterpriseServiceNow DevOps
Likelihood to Recommend
Perforce Software
Puppet is good enough to get the job done, you can use it to automate deployments and maintain files and configurations, if this is all you're looking for it's great. If you're looking for more control over your systems as a whole without having to write your own scripts or install multiple configuration management systems then Puppet is not what you're looking for.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
Perforce Software
  • Provides a clear map of how a system is configured
  • Eases the creation of a system in a specific cluster as it is scripted in code
  • Simplifies configuration changes to a cluster or to every system such as rolling out vhost configurations, updating ldap roles, NFS mounts, etc
  • The syntax is very easy to read and carries a lot of fluidity once the language is learned.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
Perforce Software
  • The setup of Puppet is a nightmare compared to ansible. Anyone watching a youtube video can easily set up ansible with minimal IT knowledge. All one needs is the source IP addresses and we are good to go. Setting up Puppet is a more hands-on task and pushing the puppet agents to all the boxes is another issue. If the installation and setup were simplified like ansible that would attract a lot of people to this platform
  • The syntax of the code for Puppet is not as easy as ansible. Ansible simply follows a YAML format and it's like typing in normal English. Even complicated tasks can be written by just understanding YAML syntax. Perhaps Puppet needs to revisit the lanugage used and try to come up with a much simpler lanugage for writing code. This will make day-to-day usage easier.
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Support Rating
Perforce Software
Puppet has top class support. You can simply mail them with their query and they will respond to your query in a timely manner. We do have enterprise license for puppet. Also there is a vibrant community for puppet out there. So even if you dont purchase a premium support option you can simply google your queries and get answers
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ServiceNow
No answers on this topic
Alternatives Considered
Perforce Software
HPSA is a licensed product and incurs significant upfront investment costs due to COTS licensing. Puppet Data Center Automation has a significantly lower upfront investment and product documentation is more readily available. Chef is a very similar offering, however, at the time our decision was considered, the adoption of Chef vs. Puppet was significantly less in the community.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
Perforce Software
  • Cut deployment times down to around 1 hour from 4-5 hours.
  • Allows us to get a fully running system up from scratch in around 30 minutes.
  • Allows for a more clear view of what is required to get a host running.
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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ScreenShots