Freshchat vs. Pure Chat by Ruby
Freshchat vs. Pure Chat by Ruby
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging… | $15 Per Agent per month , billed annually | |
Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
Freshchat | Pure Chat by Ruby | |||||||||||||||
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Entry-level Setup Fee | $15 per Agent | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Pure Chat by Ruby | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Freshchat | Pure Chat by Ruby | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Pure Chat by Ruby | |
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Likelihood to Recommend | 9.0 (24 ratings) | 8.6 (2 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Pure Chat by Ruby | |
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Likelihood to Recommend | Freshworks Inc | Ruby Receptionists, Inc |
Pros | Freshworks Inc | Ruby Receptionists, Inc |
Cons | Freshworks Inc | Ruby Receptionists, Inc |
Likelihood to Renew | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Usability | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Ruby Receptionists, Inc |
Return on Investment | Freshworks Inc | Ruby Receptionists, Inc |
ScreenShots | Freshchat Screenshots |