Pure Chat by Ruby vs. WixAnswers.com

Pure Chat by Ruby

WixAnswers.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pure Chat by Ruby	Score 8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month
WixAnswers.com	Score 5.5 out of 10	N/A	Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…	$24 per agent / per month

Pricing

Pure Chat by Ruby

WixAnswers.com

Editions & Modules

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Self Service: $24
per agent / per month
Call Center: $56
per agent / per month
Multi-Channel: $60
per agent / per month
Unlimited: $80
per agent / per month

Offerings

Pricing Offerings
Pure Chat by Ruby	WixAnswers.com
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$80 per user, per month

Additional Details

—

The unlimited package ($80/month per user) includes all support channels in one platform.

More Pricing Information

Community Pulse
	Pure Chat by Ruby	WixAnswers.com
Top Pros	Pro Mobile app Pro Quick connection Pro Good customization	Pro Set up Pro Using ai Pro Easy to build
Top Cons	Minus Set up Minus Nice feature Minus Chat widget	Minus Editing options Minus Internal search Minus Search function

Features

Pure Chat by Ruby

WixAnswers.com

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Pure Chat by Ruby - Ratings	WixAnswers.com 9.1 1 Ratings 18% above category average
External knowledge base	00 Ratings	9.11 Ratings

Best Alternatives
	Pure Chat by Ruby	WixAnswers.com
Small Businesses	Gist Score 9.6 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Front Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pure Chat by Ruby	WixAnswers.com
Likelihood to Recommend	8.6 (2 ratings)	7.3 (1 ratings)

User Testimonials
	Pure Chat by Ruby	WixAnswers.com
Likelihood to Recommend	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review	WixAnswers.com We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use. Darren VanderVort, CSPO Product Manager Read full review
Pros	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review	WixAnswers.com Usability - very easy to set up, brand, configure and continue to add new articles ongoing Localization - Connecting with Crowding allows to easily localize articles using AI Article creation - very simple, easy to build, organize and publish. Darren VanderVort, CSPO Product Manager Read full review
Cons	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review	WixAnswers.com Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless. Insights - very limited reporting, only goes back around 90 days. New features - I haven't really seen any new features or functionality in the 2+ years I've been using it. Darren VanderVort, CSPO Product Manager Read full review
Alternatives Considered	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review	WixAnswers.com We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs. Darren VanderVort, CSPO Product Manager Read full review
Return on Investment	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review	WixAnswers.com Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself. Darren VanderVort, CSPO Product Manager Read full review
ScreenShots		WixAnswers.com Screenshots