What users are saying about
12 Ratings
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Top Rated
272 Ratings
12 Ratings
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Score 8 out of 101

Qualtrics

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Top Rated
272 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

Qualaroo

Qualaroo is great for onsite surveys that need to capture additional information like UTM data and talk/interact with Google Analytics through events. The team at Qualaroo has also been great to work with as they navigated our corporation's security policies. They were also great at working with us to find a package that suited our needs within our budget
Meredith Walter profile photo

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder profile photo

Feature Rating Comparison

Survey Format & Appearance

Qualaroo
6.6
Qualtrics
8.7
Survey templates
Qualaroo
7.1
Qualtrics
8.9
Themes
Qualaroo
6.1
Qualtrics
8.3
Custom logo/branding
Qualaroo
6.5
Qualtrics
8.8

Survey Content

Qualaroo
7.3
Qualtrics
8.7
Changes to live survey
Qualaroo
8.5
Qualtrics
8.9
Question design help
Qualaroo
7.2
Qualtrics
8.3
Multiple question types
Qualaroo
6.1
Qualtrics
8.9

Survey Logic

Qualaroo
4.0
Qualtrics
8.1
Survey logic flexibility
Qualaroo
4.0
Qualtrics
8.1

Survey Reporting & Analytics

Qualaroo
6.7
Qualtrics
7.9
Response tracking
Qualaroo
8.5
Qualtrics
8.5
Data export
Qualaroo
8.4
Qualtrics
8.5
Standard reports
Qualaroo
8.5
Qualtrics
8.0
Custom reports
Qualaroo
4.0
Qualtrics
8.1
Analytics
Qualaroo
4.0
Qualtrics
6.3

Survey Administration & Security

Qualaroo
8.3
Qualtrics
8.7
Access controls
Qualaroo
8.0
Qualtrics
9.0
Compliance
Qualaroo
8.5
Qualtrics
8.4

Survey Distribution

Qualaroo
6.3
Qualtrics
8.0
Vendor-offered crowdsourcing
Qualaroo
6.0
Qualtrics
8.3
Respondent restrictions
Qualaroo
6.5
Qualtrics
7.8

Pros

Qualaroo

  • Rapid roll-out of micro-surveys targeted to specific types of visitors (Qualaroo controls) and/or pages (via regular expressions) without having to use developer resources
  • Easy to brand (add a logo and change colors) to generally match or at least complement the look & feel of our site
  • With the exception of some hiccups we experienced early on with changes Qualaroo was making to the way regular expressions work for targeting "nudges" (micro-surveys), the platform has been very stable and reliable
  • Response notification and aggregate reporting (both online and via downloadable CSV files) are simple and intuitive
  • Easy to "clone" an existing nudge to rapidly modify and launch as a new micro-survey
  • We're able to pass session information directly into a Qualaroo submission from our site so that we can identify respondents without asking for an email address or other unique identifier (so long as they're logged in as returning/repeat site users).
No photo available

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder profile photo

Cons

Qualaroo

  • The way regular expression targeting works can be quirky, depending on how your site works. A "nudge" that is sometimes supposed to display only on certain pages will sometimes carry over to a page where it should not display.
  • The interface for editing and sequencing steps within a "nudge" becomes cumbersome once there are more than just 3-4 questions/screens bundled into the "nudge" (think 3-4 single-question pages of a typical web survey). You can use branch logic to make a very sophisticated question sequence and you can preview/test thoroughly, but it's a challenging UI for advanced use cases.
  • The "exit survey" functionality does not work well on landing pages because the "exit" nudge displays when a user's mouse is in the tabs or navigation area of the browser. That's often where a user's mouse is located on page load for a landing page (especially direct navigation), so the "nudge" displays too quickly. There's no ability to set a delay before the exit "nudge" can be triggered.
  • Qualaroo's NPS question type is too constraining (no control over labels) and the presentation looks dated compared to other micro-survey tools that I've seen since we signed up for Qualaroo.
No photo available

Qualtrics

  • The one feature I have found to be frustrating is the rank order question format. The way it gives the response still means I need to calculate the numbers for each response in order to see which ranked highest. I wish Qualtrics would give this information.
Katharine Mason profile photo

Likelihood to Renew

Qualaroo

Qualaroo 8.1
Based on 3 answers
It's possible I will see a different product that fits my needs, but I haven't so far
Olga Antonenko Young profile photo

Qualtrics

Qualtrics 9.4
Based on 41 answers
We really get a lot of value from our Qualtrics purchase and we don't even come close to using all of the available features, the sky is the limit.
Margaret Deegan Seifert profile photo

Usability

Qualaroo

Qualaroo 8.0
Based on 1 answer
Qualaroo's feature set is narrow, keeping the admin interface relatively simple to navigate. Qualaroo recently improved the way users can write and test regular expressions, improving the usability of that feature significantly (this was likely motivated by a high volume of support inquiries to Qualaroo on this feature). The one area where Qualaroo could significantly improve usability is on the ability to design nudges with multiple questions. Adding a drag-and-drop feature to organize questions (even if this doesn't actually affect the branch logic that sequences the questions themselves) would be a big improvement.
No photo available

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris profile photo

Reliability and Availability

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
No photo available

Qualtrics

Qualtrics 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
No photo available

Qualtrics

Qualtrics 5.5
Based on 1 answer
No answer on this topic is available.

Support

Qualaroo

Qualaroo 7.0
Based on 2 answers
Qualaroo support is prompt, but seems ad hoc. From my limited experience, I would say that Qualaroo doesn't have a very rigorous process in place for tracking cases yet. It's all email-based with no customer portal where you can see your cases (current and historical). On the positive side, I haven't had to submit a support case in over 10 months, so it's entirely possible that their processes have evolved in the interim.
No photo available

Qualtrics

Qualtrics 10.0
Based on 11 answers
They have always gotten back to me quickly and always solved my problems
Erika Meeske profile photo

In-Person Training

Qualaroo

Not available for the Pro edition.
No photo available

Qualtrics

No answers on this topic

Online Training

Qualaroo

No score
No answers yet
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
No photo available

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Qualaroo

Qualaroo 9.0
Based on 2 answers
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
No photo available

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Qualaroo

At the time that we chose Qualaroo (fall of 2013), it had features that we couldn't get with WebEngage (regular expression targeting and exit surveys). Qualaroo is also a more pro-active form of soliciting feedback than UserVoice. Qualaroo is more suited to an active marketing and sales mindset where UserVoice is more suited to a passive tech support mindset. Qualtrics, SurveyMonkey, and Wufoo are all more traditional, long-form, stand-alone web survey tools
No photo available

Qualtrics

I used to pull my hair out using IBM SPSS. The instructions were difficult to follow and the programming took forever. Since we have sued Qualtrics I have never used anything else since. If I never have to open IBM SPSS again it'll be too soon. One other thing that I forgot to say about the benefits of this platform is the ability to enter raw data from previous surveys (pre-Qualtrics) and use the Qualtrics platform to analyze the old data or compare with new survey data. This is a huge bonus since we often like to compare our regional and national surveys to previous years
Erika Meeske profile photo

Scalability

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
No photo available

Qualtrics

No score
No answers yet
No answers on this topic

Return on Investment

Qualaroo

  • Qualaroo has allowed us to take questions that come up in weekly team meetings and translate them immediately (same day) into questions we pose to users, with actionable insights coming back to us within 3-5 days. For sites with larger traffic volumes (in the 100s of thousands of uniques per month, vs ours currently in the 10s of thousands per month), you can probably get actionable data even faster.
  • Qualaroo has worked well as an off-the-shelf micro-survey solution, allowing us to focus our limited development resources on other higher-priority projects (vs. trying to engineer our own micro-survey features into our site).
No photo available

Qualtrics

  • Qualtrics makes it easy to create a customized tool that is perfectly designed for any survey population. With minimal coding experience, you can fine-tune everything from font size to branded templates to the shape of the buttons to the messages your respondents see during the survey. When the user experience is tailored to be impressive, low completion rates and panel retention are no longer a concern. This makes survey research much easier to manage while allowing us to gather more representative and reliable data.
Brian Harris profile photo

Screenshots

Pricing Details

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

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