What users are saying about

Qualtrics

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Top Rated
246 Ratings

Qualtrics

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
246 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

Qualtrics

Qualtrics is well suited for surveys that I can send out. The reminder function is great, I appreciate that a survey and all reminders can be programed all at once. That way I don't have to remember if I sent a reminder or not. I know it is taken care of. I have been told it is not so practical for instant surveys, like at a graduation ceremony where it is necessary to get the URL to an audience.
Katharine Mason profile photo

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.2
Survey templates
Qualtrics
8.5
Themes
Qualtrics
7.0
Custom logo/branding
Qualtrics
9.0

Survey Content

Qualtrics
9.0
Changes to live survey
Qualtrics
8.8
Question design help
Qualtrics
8.5
Multiple question types
Qualtrics
9.7

Survey Logic

Qualtrics
8.6
Survey logic flexibility
Qualtrics
8.6

Survey Reporting & Analytics

Qualtrics
7.9
Response tracking
Qualtrics
7.7
Data export
Qualtrics
8.7
Standard reports
Qualtrics
7.3
Custom reports
Qualtrics
8.3
Analytics
Qualtrics
7.5

Survey Administration & Security

Qualtrics
8.3
Access controls
Qualtrics
8.3
Compliance
Qualtrics
8.3

Survey Distribution

Qualtrics
7.6
Vendor-offered crowdsourcing
Qualtrics
8.1
Respondent restrictions
Qualtrics
7.1

Pros

  • Qualtrics is great for designing complex surveys. For example, if you want your customers to register for a survey, you can automatically send them the survey link after they register or you can set an exact number of days to wait before sending the survey.
  • Qualtrics is ideal for individuals who want to manage their consumer insights data in one location. You can manage the survey from start to finish on the same platform.
  • The data analysis features in Qualtrics is incomparable to other software programs on the market. You can export your data, but you rarely need to because the reporting feature gives you 90% of what you need with the click of a few buttons.
Corinne Gibson profile photo

Cons

  • While the user interface is excellent, it can be improved further to create a more pleasing user experience. Some options are hidden at places that are not intuitive enough.
  • It's currently not easy to customize the look and feel of the survey without using CSS.
Asif Mehedi profile photo

Likelihood to Renew

Qualtrics9.4
Based on 41 answers
We won't use anything other than Qualtrics going forward. I've never seen a better product
Erika Meeske profile photo

Usability

Qualtrics8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris profile photo

Support

Qualtrics10.0
Based on 11 answers
One point docked since waiting times occur occasionally and another point docked for the long time it takes for an email response.
Benjamin Sider profile photo

Online Training

Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

I haven't used any product that's superior to Qualtrics for what it does and I'm not aware of any.
Asif Mehedi profile photo

Return on Investment

  • The greatest impact Qualtrics has had on me is on my time. I am so much more efficient with this platform. The ease of programming and simple abilities to program skip or display logic has even helped me become better at writing because it opened up so many new survey design possibilities.
  • In terms of our business, the ease of programming cut the project timeline in half. No longer do we have to send drafts back and forth with the programmer at a cost every time. The platform has streamlined our process and allowed us to complete more projects in a year and increase our revenues.
  • In terms of cost, this platform is just a fraction of what we used to pay to run national and regional surveys.
Erika Meeske profile photo

Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details