What users are saying about
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Top Rated
274 Ratings

Qualtrics

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Top Rated
274 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder profile photo

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.7
Survey templates
Qualtrics
8.9
Themes
Qualtrics
8.4
Custom logo/branding
Qualtrics
8.8

Survey Content

Qualtrics
8.7
Changes to live survey
Qualtrics
8.9
Question design help
Qualtrics
8.3
Multiple question types
Qualtrics
8.9

Survey Logic

Qualtrics
8.1
Survey logic flexibility
Qualtrics
8.1

Survey Reporting & Analytics

Qualtrics
7.9
Response tracking
Qualtrics
8.6
Data export
Qualtrics
8.5
Standard reports
Qualtrics
8.1
Custom reports
Qualtrics
8.1
Analytics
Qualtrics
6.3

Survey Administration & Security

Qualtrics
8.8
Access controls
Qualtrics
9.1
Compliance
Qualtrics
8.4

Survey Distribution

Qualtrics
8.1
Vendor-offered crowdsourcing
Qualtrics
8.3
Respondent restrictions
Qualtrics
7.8

Pros

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder profile photo

Cons

Qualtrics

  • The only weakness I can think of was the reporting in Beta mode. However since then there have been significant improvements and the reporting element runs beautifully.
  • Not sure if this is an issue anymore, however in the beginning they gave quicker support to their larger clients. That being said, today when I had a questions for support they got back to me within the hour.
Erika Meeske profile photo

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I really enjoyed the interface and the measurement tools that Qualtrics offers and I would most likely renew. However, I am always open to learn about other survey tools such as Clicktools, Survey Monkey and etc. I want to be able to make the best decisions for my client and maybe a free survey tool would help them just as much as paid one
Jarie Maldonado profile photo

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Support

Qualtrics

Qualtrics 10.0
Based on 11 answers
One point docked since waiting times occur occasionally and another point docked for the long time it takes for an email response.
Benjamin Sider profile photo

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Qualtrics

I didn't choose Qualtrics per se - the contract was already in place when I started at NYT. But the level of sophistication and customer support is far better than other competitive products.
Benjamin Sider profile photo

Return on Investment

Qualtrics

  • It is core to our business needs and service offerings
Gary Dunmore profile photo

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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