What users are saying about
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Top Rated
278 Ratings

Qualtrics

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Top Rated
278 Ratings
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Score 7.9 out of 101
33 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder profile photo

Sprinklr Modern Care

Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
Gregory Hounslow profile photo

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.6
Sprinklr Modern Care
Survey templates
Qualtrics
9.0
Sprinklr Modern Care
Themes
Qualtrics
8.3
Sprinklr Modern Care
Custom logo/branding
Qualtrics
8.4
Sprinklr Modern Care

Survey Content

Qualtrics
8.5
Sprinklr Modern Care
Changes to live survey
Qualtrics
9.1
Sprinklr Modern Care
Question design help
Qualtrics
7.9
Sprinklr Modern Care
Multiple question types
Qualtrics
8.5
Sprinklr Modern Care

Survey Logic

Qualtrics
7.5
Sprinklr Modern Care
Survey logic flexibility
Qualtrics
7.5
Sprinklr Modern Care

Survey Reporting & Analytics

Qualtrics
8.0
Sprinklr Modern Care
Response tracking
Qualtrics
8.6
Sprinklr Modern Care
Data export
Qualtrics
8.4
Sprinklr Modern Care
Standard reports
Qualtrics
7.8
Sprinklr Modern Care
Custom reports
Qualtrics
8.3
Sprinklr Modern Care
Analytics
Qualtrics
7.0
Sprinklr Modern Care

Survey Administration & Security

Qualtrics
9.0
Sprinklr Modern Care
Access controls
Qualtrics
9.1
Sprinklr Modern Care
Compliance
Qualtrics
8.8
Sprinklr Modern Care

Survey Distribution

Qualtrics
8.5
Sprinklr Modern Care
Vendor-offered crowdsourcing
Qualtrics
8.9
Sprinklr Modern Care
Respondent restrictions
Qualtrics
8.1
Sprinklr Modern Care

Pros

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason profile photo

Sprinklr Modern Care

  • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
  • Multiple management seats/levels: Get Satisfaction allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
  • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
  • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
Alexandra Gambardella profile photo

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson profile photo

Sprinklr Modern Care

  • We manage multiple communities as we offer our product in several different languages so a key feature for us was the ability to move topics between communities. This feature was removed for an extended period after a release which had a big impact on our ease of use. While their support team was willing to move topics for us using their back-end, it meant posting to their forum and waiting on their action each time we needed to do this. It was a frustrating experience but was ultimately resolved to our satisfaction when the feature was re-enabled.
Laura Thomas profile photo

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder profile photo

Sprinklr Modern Care

Sprinklr Modern Care 7.8
Based on 7 answers
The biggest reason we renewed, and kept up with GetSatisfaction is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
Daved Artemik profile photo

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris profile photo

Sprinklr Modern Care

Sprinklr Modern Care 7.8
Based on 3 answers
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Get Satisfaction was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Steve MacLaughlin profile photo

Reliability and Availability

Qualtrics

Qualtrics 9.0
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 3 answers
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Steve MacLaughlin profile photo

Performance

Qualtrics

Qualtrics 5.5
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 3 answers
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
No photo available

Support

Qualtrics

Qualtrics 10.0
Based on 11 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges profile photo

Sprinklr Modern Care

Sprinklr Modern Care 7.0
Based on 10 answers
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
No photo available

In-Person Training

Qualtrics

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 10.0
Based on 1 answer
Our customer support team went through in-person training. I am not unable to rate.
No photo available

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Sprinklr Modern Care

No score
No answers yet
No answers on this topic

Implementation

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Sprinklr Modern Care

Sprinklr Modern Care 9.0
Based on 2 answers
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Steve MacLaughlin profile photo

Alternatives Considered

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet profile photo

Sprinklr Modern Care

The social listening and benchmarking dashboards of Sprinklr Modern Research have been a huge game changer for our department. They allow us to gauge the competitive landscape and monitor any trending topics in a particular space which allows us to realign our priorities for the upcoming fiscal year. They're both great products, but have different purposes.
No photo available

Return on Investment

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi profile photo

Sprinklr Modern Care

  • Sprinklr Modern Care has had a dramatic affect on our response times and overall efficiency. We've been able to handle more conversations in less time.
  • The platform has allowed us to exclude (or de-prioritize) high-volume, low-priority conversations from social media posts that are intended to create engagement, so our queues are not jammed up with emoji replies, one-word responses, etc. It has been amazing to either route comments on certain posts to a dedicated queue, or to exclude them from our teams' queue altogether.
Gregory Hounslow profile photo

Screenshots

Sprinklr Modern Care

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sprinklr Modern Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Qualtrics
6.6
Sprinklr Modern Care
7.9

Likelihood to Renew

Qualtrics
9.4
Sprinklr Modern Care
7.8

Usability

Qualtrics
8.6
Sprinklr Modern Care
7.8

Reliability and Availability

Qualtrics
9.0
Sprinklr Modern Care
9.9

Performance

Qualtrics
5.5
Sprinklr Modern Care
9.9

Support

Qualtrics
10.0
Sprinklr Modern Care
7.0

In-Person Training

Qualtrics
Sprinklr Modern Care
10.0

Online Training

Qualtrics
8.0
Sprinklr Modern Care

Implementation

Qualtrics
9.0
Sprinklr Modern Care
9.0

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