Likelihood to Recommend Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
Read full review Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.
Read full review Pros Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations. Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research. Read full review TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool. The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees. TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse. The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond. Read full review Cons The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them. I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that. Read full review TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update. The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users. Read full review Likelihood to Renew I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Read full review Usability All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Read full review Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.
Read full review Reliability and Availability I have never experienced an outage or technical problem with TinyPluse.
Read full review Performance Site always loads properly and running efficiently
Read full review Support Rating Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges Project Manager, Systems/Tools (Global Services Operations)
Read full review I have not interacted with the support team.
Read full review Online Training I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Read full review Implementation Rating I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Read full review Alternatives Considered ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Read full review TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.
Read full review Scalability Easy to deploy, create and add accounts.
Read full review Return on Investment Increased productivity due to the highly intuitive user-interface and template saving capabilities. Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly. If a user has created a great template, they can share to external teams quite easily. It helps other departments! Read full review It's an easy way to get feedback and suggestions. I think it contributes to the team culture of wanting to always question and improve. It's an easy way to build rapport among teammates and I think contributes to overall sense of team building (especially for a dispersed team). It's an easy way to keep your finger on the overall pulse of the team and allows management to be able to quickly address any frustrations or issues before they become bigger concerns. Read full review ScreenShots