What users are saying about
349 Ratings
69 Ratings
349 Ratings
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Score 8.5 out of 100
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.4

    Qualtrics

    84%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    8.6
    86%
    106 Ratings
    N/A
    0 Ratings

    Themes

    8.4
    84%
    109 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.4
    84%
    107 Ratings
    N/A
    0 Ratings

    Survey Content

    9.0

    Qualtrics

    90%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    9.4
    94%
    109 Ratings
    N/A
    0 Ratings

    Question design help

    8.3
    83%
    115 Ratings
    N/A
    0 Ratings

    Multiple question types

    9.3
    93%
    125 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.6

    Qualtrics

    86%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    8.6
    86%
    125 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    Qualtrics

    85%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    8.8
    88%
    122 Ratings
    N/A
    0 Ratings

    Data export

    8.8
    88%
    122 Ratings
    N/A
    0 Ratings

    Standard reports

    8.6
    86%
    115 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    104 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    109 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    9.0

    Qualtrics

    90%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    8.8
    88%
    106 Ratings
    N/A
    0 Ratings

    Compliance

    9.2
    92%
    93 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.5

    Qualtrics

    85%

    UserZoom

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.2
    82%
    54 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.8
    88%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Qualtrics CoreXM is rated higher in 2 areas: Likelihood to Recommend, Usability
    • UserZoom is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.9

    Qualtrics

    89%
    168 Ratings
    7.9

    UserZoom

    79%
    11 Ratings

    Likelihood to Renew

    9.4

    Qualtrics

    94%
    41 Ratings
    10.0

    UserZoom

    100%
    1 Rating

    Usability

    9.0

    Qualtrics

    90%
    18 Ratings
    8.0

    UserZoom

    80%
    1 Rating

    Availability

    9.0

    Qualtrics

    90%
    2 Ratings

    UserZoom

    N/A
    0 Ratings

    Performance

    5.5

    Qualtrics

    55%
    2 Ratings

    UserZoom

    N/A
    0 Ratings

    Support Rating

    8.4

    Qualtrics

    84%
    30 Ratings
    9.0

    UserZoom

    90%
    3 Ratings

    Online Training

    8.0

    Qualtrics

    80%
    2 Ratings

    UserZoom

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Qualtrics

    90%
    2 Ratings

    UserZoom

    N/A
    0 Ratings

    Likelihood to Recommend

    Qualtrics

    Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
    Caroline Wong | TrustRadius Reviewer

    UserZoom

    UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
    Anonymous | TrustRadius Reviewer

    Pros

    Qualtrics

    • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
    • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
    • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
    Kevin Bone | TrustRadius Reviewer

    UserZoom

    • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
    • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
    • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
    • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
    Anonymous | TrustRadius Reviewer

    Cons

    Qualtrics

    • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
    • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
    • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
    Anonymous | TrustRadius Reviewer

    UserZoom

    • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
    • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
    • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
    • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
    • It's expensive!
    • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
    • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Qualtrics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $1,500 per user/per year

    Qualtrics Editions & Modules

    Edition
    Research Core 1$1,5001
    1. per user/per year
    Additional Pricing Details

    UserZoom

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    UserZoom Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Qualtrics

    Qualtrics 9.4
    Based on 41 answers
    I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
    Ben Lawder | TrustRadius Reviewer

    UserZoom

    UserZoom 10.0
    Based on 1 answer
    I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
    Anonymous | TrustRadius Reviewer

    Usability

    Qualtrics

    Qualtrics 9.0
    Based on 18 answers
    All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
    Brian Harris | TrustRadius Reviewer

    UserZoom

    UserZoom 8.0
    Based on 1 answer
    Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Qualtrics

    Qualtrics 8.4
    Based on 30 answers
    Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
    D. SKye Hodges | TrustRadius Reviewer

    UserZoom

    UserZoom 9.0
    Based on 3 answers
    From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
    Joshua Melder | TrustRadius Reviewer

    Online Training

    Qualtrics

    Qualtrics 8.0
    Based on 2 answers
    I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
    Michael Climek | TrustRadius Reviewer

    UserZoom

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Qualtrics

    Qualtrics 9.0
    Based on 2 answers
    I like being able to easily integrate new colleagues by simply giving them a log in user name and password
    Benjamin Sider | TrustRadius Reviewer

    UserZoom

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Qualtrics

    ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
    Luke Ferrel | TrustRadius Reviewer

    UserZoom

    Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
    Jackie Bassett | TrustRadius Reviewer

    Return on Investment

    Qualtrics

    • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
    • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
    • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
    Joshua Melder | TrustRadius Reviewer

    UserZoom

    • Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
    • On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
    • On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.
    Anonymous | TrustRadius Reviewer

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