What users are saying about
Top Rated
298 Ratings
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Score 8.3 out of 100
10 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.6
Verint Enterprise Feedback Management
Survey templates
Qualtrics
8.5
Verint Enterprise Feedback Management
Themes
Qualtrics
8.2
Verint Enterprise Feedback Management
Custom logo/branding
Qualtrics
9.0
Verint Enterprise Feedback Management

Survey Content

Qualtrics
8.5
Verint Enterprise Feedback Management
Changes to live survey
Qualtrics
8.3
Verint Enterprise Feedback Management
Question design help
Qualtrics
8.4
Verint Enterprise Feedback Management
Multiple question types
Qualtrics
8.9
Verint Enterprise Feedback Management

Survey Logic

Qualtrics
7.6
Verint Enterprise Feedback Management
Survey logic flexibility
Qualtrics
7.6
Verint Enterprise Feedback Management

Survey Reporting & Analytics

Qualtrics
8.4
Verint Enterprise Feedback Management
Response tracking
Qualtrics
8.8
Verint Enterprise Feedback Management
Data export
Qualtrics
8.7
Verint Enterprise Feedback Management
Standard reports
Qualtrics
8.0
Verint Enterprise Feedback Management
Custom reports
Qualtrics
8.1
Verint Enterprise Feedback Management
Analytics
Qualtrics
8.6
Verint Enterprise Feedback Management

Survey Administration & Security

Qualtrics
8.8
Verint Enterprise Feedback Management
Access controls
Qualtrics
8.9
Verint Enterprise Feedback Management
Compliance
Qualtrics
8.7
Verint Enterprise Feedback Management

Survey Distribution

Qualtrics
8.8
Verint Enterprise Feedback Management
Vendor-offered crowdsourcing
Qualtrics
9.1
Verint Enterprise Feedback Management
Respondent restrictions
Qualtrics
8.4
Verint Enterprise Feedback Management

Pros

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 10.0
Based on 22 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Verint Enterprise Feedback Management

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Verint Enterprise Feedback Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Screenshots

Verint Enterprise Feedback Management

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Enterprise Feedback Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Qualtrics
7.7
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

Qualtrics
9.4
Verint Enterprise Feedback Management
10.0

Usability

Qualtrics
8.6
Verint Enterprise Feedback Management
7.0

Reliability and Availability

Qualtrics
9.0
Verint Enterprise Feedback Management

Performance

Qualtrics
5.5
Verint Enterprise Feedback Management

Support Rating

Qualtrics
10.0
Verint Enterprise Feedback Management
10.0

Online Training

Qualtrics
8.0
Verint Enterprise Feedback Management

Implementation Rating

Qualtrics
9.0
Verint Enterprise Feedback Management

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