What users are saying about
Top Rated
291 Ratings
Top Rated
291 Ratings
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Score 8.1 out of 100
25 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.6
Verint ForeSee CX Suite
6.7
Survey templates
Qualtrics
8.5
Verint ForeSee CX Suite
7.0
Themes
Qualtrics
8.2
Verint ForeSee CX Suite
8.0
Custom logo/branding
Qualtrics
9.0
Verint ForeSee CX Suite
5.0

Survey Content

Qualtrics
8.5
Verint ForeSee CX Suite
8.5
Changes to live survey
Qualtrics
8.3
Verint ForeSee CX Suite
9.0
Question design help
Qualtrics
8.4
Verint ForeSee CX Suite
Multiple question types
Qualtrics
8.8
Verint ForeSee CX Suite
8.0

Survey Logic

Qualtrics
7.6
Verint ForeSee CX Suite
8.0
Survey logic flexibility
Qualtrics
7.6
Verint ForeSee CX Suite
8.0

Survey Reporting & Analytics

Qualtrics
8.4
Verint ForeSee CX Suite
8.8
Response tracking
Qualtrics
8.8
Verint ForeSee CX Suite
9.0
Data export
Qualtrics
8.7
Verint ForeSee CX Suite
10.0
Standard reports
Qualtrics
8.0
Verint ForeSee CX Suite
8.0
Custom reports
Qualtrics
8.1
Verint ForeSee CX Suite
8.0
Analytics
Qualtrics
8.5
Verint ForeSee CX Suite
9.0

Survey Administration & Security

Qualtrics
8.8
Verint ForeSee CX Suite
Access controls
Qualtrics
8.9
Verint ForeSee CX Suite
Compliance
Qualtrics
8.7
Verint ForeSee CX Suite

Survey Distribution

Qualtrics
8.7
Verint ForeSee CX Suite
Vendor-offered crowdsourcing
Qualtrics
9.1
Verint ForeSee CX Suite
Respondent restrictions
Qualtrics
8.4
Verint ForeSee CX Suite

Pros

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

Verint ForeSee CX Suite

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Support Rating

Qualtrics

Qualtrics 10.0
Based on 11 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

Verint ForeSee CX Suite

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Screenshots

Verint ForeSee CX Suite

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint ForeSee CX Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Qualtrics
7.7
Verint ForeSee CX Suite
9.0

Likelihood to Renew

Qualtrics
9.4
Verint ForeSee CX Suite

Usability

Qualtrics
8.6
Verint ForeSee CX Suite

Reliability and Availability

Qualtrics
9.0
Verint ForeSee CX Suite

Performance

Qualtrics
5.5
Verint ForeSee CX Suite

Support Rating

Qualtrics
10.0
Verint ForeSee CX Suite

Online Training

Qualtrics
8.0
Verint ForeSee CX Suite

Implementation Rating

Qualtrics
9.0
Verint ForeSee CX Suite

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