8 Ratings
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Score 6.6 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • Verint Survey Management is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

Qualtrics XM Discover

50%
3 Ratings
10.0

Verint Survey Management

100%
1 Rating

Likelihood to Renew

Qualtrics XM Discover

N/A
0 Ratings
10.0

Verint Survey Management

100%
1 Rating

Usability

Qualtrics XM Discover

N/A
0 Ratings
7.0

Verint Survey Management

70%
1 Rating

Support Rating

Qualtrics XM Discover

N/A
0 Ratings
10.0

Verint Survey Management

100%
2 Ratings

Likelihood to Recommend

Qualtrics

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Verint

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
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Pros

Qualtrics

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
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Verint

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
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Cons

Qualtrics

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
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Verint

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
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Pricing Details

Qualtrics XM Discover

Starting Price

Editions & Modules

Qualtrics XM Discover editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Survey Management

    Starting Price

    Editions & Modules

    Verint Survey Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Qualtrics

      No answers on this topic

      Verint

      Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
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      Usability

      Qualtrics

      No answers on this topic

      Verint

      Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
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      Support Rating

      Qualtrics

      No answers on this topic

      Verint

      Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
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      Alternatives Considered

      Qualtrics

      Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
      Read full review

      Verint

      No answers on this topic

      Return on Investment

      Qualtrics

      • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
      Read full review

      Verint

      • Deeper customer relationships
      • Insights into customer desires
      • "Free" customer feedback
      Read full review

      Add comparison