Medallia vs. Quantum Workplace Exit Surveys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Quantum Workplace Exit Surveys
Score 8.0 out of 10
N/A
Quantum Workplace provides an all-in-one employee engagement software that makes managers the central drivers of workplace culture. Serving more than 8,700 organizations, Quantum Workplace’s technology gives team leaders direct access to employee feedback and personalized real-time insights, so they can make work better every day. The software includes surveys, goals, recognition, feedback, one-on-one, and alert features — providing a powerful solution for team engagement and continuous…N/A
Pricing
MedalliaQuantum Workplace Exit Surveys
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MedalliaQuantum Workplace Exit Surveys
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalRequired
Additional Details
More Pricing Information
Community Pulse
MedalliaQuantum Workplace Exit Surveys
Top Pros

No answers on this topic

Top Cons
Features
MedalliaQuantum Workplace Exit Surveys
Survey Content
Comparison of Survey Content features of Product A and Product B
Medallia
-
Ratings
Quantum Workplace Exit Surveys
8.0
1 Ratings
7% below category average
Changes to live survey00 Ratings8.01 Ratings
Question design help00 Ratings8.01 Ratings
Multiple question types00 Ratings8.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Medallia
-
Ratings
Quantum Workplace Exit Surveys
8.0
1 Ratings
3% below category average
Response tracking00 Ratings8.01 Ratings
Standard reports00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Medallia
-
Ratings
Quantum Workplace Exit Surveys
8.0
1 Ratings
5% below category average
Compliance00 Ratings8.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Medallia
-
Ratings
Quantum Workplace Exit Surveys
8.0
1 Ratings
1% below category average
Respondent restrictions00 Ratings8.01 Ratings
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User Ratings
MedalliaQuantum Workplace Exit Surveys
Likelihood to Recommend
9.2
(21 ratings)
8.0
(1 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
MedalliaQuantum Workplace Exit Surveys
Likelihood to Recommend
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Quantum Workplace
It is well suited for multiple departments regardless of the subject matter; people are able to use it in a timely manner
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Pros
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Quantum Workplace
  • It is intuitive and offers a variety of information
  • It makes it easier to use
  • It is streamlined
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Cons
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Quantum Workplace
  • Hard to say, haven't had any negative response
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Usability
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Quantum Workplace
No answers on this topic
Support Rating
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Quantum Workplace
No answers on this topic
Alternatives Considered
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Quantum Workplace
Not a lot of options with last product, difficult to change once implemented
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Return on Investment
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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Quantum Workplace
  • Mostly positive, easy to use and people respond quickly to it
Read full review
ScreenShots

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions

Quantum Workplace Exit Surveys Screenshots

Screenshot of Simple, Social SurveyScreenshot of Individual Exit Report: Concise, actionable summaries of each exiting employee’s departureScreenshot of Group Turnover Report: Analyze turnover trends to create fact-driven retention strategies