What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
583 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
2534 Ratings

Quick Base

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
583 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
2534 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Quick Base

Quick Base is great for companies struggling to run their business off of spreadsheets. It's also perfect for companies who operate in niche industries or have complex requirements that can't be met by an off the shelf solutions.Most use cases are for business who intend to use the app internally to improve business processes. Creating applications that are intended to be used primarily by customers wouldn't be the best fit.
Brad Eisenberg | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Quick Base
7.3
Salesforce
Visual Modeling
Quick Base
7.2
Salesforce
Drag-and-drop Interfaces
Quick Base
6.9
Salesforce
Platform Security
Quick Base
7.6
Salesforce
Platform User Management
Quick Base
7.5
Salesforce
Reusability
Quick Base
7.3
Salesforce
Platform Scalability
Quick Base
7.2
Salesforce

Sales Force Automation

Quick Base
Salesforce
8.3
Customer data management / contact management
Quick Base
Salesforce
8.9
Workflow management
Quick Base
Salesforce
8.3
Territory management
Quick Base
Salesforce
8.1
Opportunity management
Quick Base
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Quick Base
Salesforce
8.2
Contract management
Quick Base
Salesforce
8.3
Quote & order management
Quick Base
Salesforce
7.7
Interaction tracking
Quick Base
Salesforce
8.5
Channel / partner relationship management
Quick Base
Salesforce
7.9

Customer Service & Support

Quick Base
Salesforce
8.5
Case management
Quick Base
Salesforce
9.0
Call center management
Quick Base
Salesforce
8.4
Help desk management
Quick Base
Salesforce
8.3

Marketing Automation

Quick Base
Salesforce
8.1
Lead management
Quick Base
Salesforce
8.2
Email marketing
Quick Base
Salesforce
8.0

CRM Project Management

Quick Base
Salesforce
8.0
Task management
Quick Base
Salesforce
8.4
Billing and invoicing management
Quick Base
Salesforce
6.7
Reporting
Quick Base
Salesforce
8.9

CRM Reporting & Analytics

Quick Base
Salesforce
8.8
Forecasting
Quick Base
Salesforce
8.5
Pipeline visualization
Quick Base
Salesforce
8.9
Customizable reports
Quick Base
Salesforce
9.1

Customization

Quick Base
Salesforce
8.7
Custom fields
Quick Base
Salesforce
8.7
Custom objects
Quick Base
Salesforce
8.8
Scripting environment
Quick Base
Salesforce
8.3
API for custom integration
Quick Base
Salesforce
8.7

Security

Quick Base
Salesforce
8.9
Single sign-on capability
Quick Base
Salesforce
8.8
Role-based user permissions
Quick Base
Salesforce
8.9

Social CRM

Quick Base
Salesforce
8.1
Social data
Quick Base
Salesforce
8.2
Social engagement
Quick Base
Salesforce
8.0

Integrations with 3rd-party Software

Quick Base
Salesforce
8.4
Marketing automation
Quick Base
Salesforce
8.5
Compensation management
Quick Base
Salesforce
8.2

Platform

Quick Base
Salesforce
7.9
Mobile access
Quick Base
Salesforce
7.9

Pros

Quick Base

  • Quick Base is easy to change, allowing us to adapt to our clients' changing needs. It's even so easy that sometimes project managers can make the changes themselves, rather than relying on a person dedicated to software development.
  • We don't have to worry about hosting and security. We can simply use it and share it with collaborators without going through all the red tape of exposing an internal server to outside parties.
  • The features of Quick Base allow us to do almost everything we need natively, so there's rarely a need to build custom solutions or hire third-party developers.
Katherine Valentine | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Quick Base

  • It's a database but we would like to use the tool for analytics due the type of information we have in it.
  • They're working on a true mobile app now but that has been something we have wanted.
  • System reports could used some better formatting.
Taylor Adams | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Quick Base

Quick Base 8.4
Based on 35 answers
With Salesforce being such a presence in business operations, we've had to "fend off" being asked to replace our QB apps with in-house/out of the box apps from Salesforce. With the cost of Quick Base and having to justify keeping it instead of Salesforce, it's been a challenge we've been fighting.
Stephen Morrell | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Quick Base

Quick Base 8.6
Based on 28 answers
Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.
Beth Hilleke | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Quick Base

Quick Base 8.5
Based on 10 answers
I gave it a 10, but it should be a 9.99. They do a nice job of keeping the application running. The application can drag a bit when you have thousands of users accessing the application concurrently. We experienced this with large scale implementations.
Robert Goodman | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Quick Base

Quick Base 6.1
Based on 9 answers
It's great !!
Amit Chawla | TrustRadius Reviewer

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Quick Base

Quick Base 7.5
Based on 33 answers
I've recently had a support case opened within the week. Within 30 minutes I had a reply and was looking into resolve the issue. That day my issue was resolved and my connection between 2 apps were back on line!
Matthew Briant | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Quick Base

Quick Base 9.1
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Quick Base

Quick Base 9.1
Based on 3 answers
The online training was adequate. Intuit does a nice job of creating blog posts on training topics also.
Robert Goodman | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Quick Base

Quick Base 8.5
Based on 20 answers
The reason I'm not satisfied fully was not Quick Base's fault, but an internal problem. We were under funded, under staffed and users were allowed to avoid the system if they wanted. The amazing success that anyone used it should be looked at as Quick Base's strength
Lee Gilmore | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Quick Base

Quick Base is a live database that is updated as users input data into it - SharePoint was previously used and we needed to push data into our SharePoint folder in order to update the data. It presented the challenge of multiple users being able to access and modify different records at the same time.
Anish Vaghela | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Quick Base

Quick Base 7.3
Based on 9 answers
Quick Base is really good in terms of scalability.
Amit Chawla | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Quick Base

  • Elimination of multiple points for data entry is the first impact that we have realized. This time saver is measurable and quite impactfull, it provides opportunity for people to spend their time on more valuable tasks.
  • Business process is something we are continually striving to streamline and improve and quite possibly eliminate is valuable to the business.
  • Some things are not as easily measurable because of the additional functionality which we did not have prior to QuickBase.
Janet Plumley | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Quick Base

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quick Base Editions & Modules

Edition
Premier$251
Platform$401
EnterpriseCustom2
  1. per user
  2. They'll work with you to customize a plan to your unique requirements
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Quick Base
7.5
Salesforce
8.5

Likelihood to Renew

Quick Base
8.4
Salesforce
10.0

Usability

Quick Base
8.6
Salesforce
7.5

Reliability and Availability

Quick Base
8.5
Salesforce
9.8

Performance

Quick Base
6.1
Salesforce
9.0

Support Rating

Quick Base
7.5
Salesforce
6.0

In-Person Training

Quick Base
9.1
Salesforce
7.9

Online Training

Quick Base
9.1
Salesforce
9.1

Implementation Rating

Quick Base
8.5
Salesforce
9.4

Scalability

Quick Base
7.3
Salesforce
10.0

Add comparison