Likelihood to Recommend Quixy BPM for managing business processes distinguishes itself through its user-friendly interface and the absence of any coding requirements. This makes it an ideal solution for companies looking to streamline their operations. Quixy BPM is suitable for businesses of all sizes and represents a cost-effective way to save time and effort.
Read full review Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Forms Automation: Quixy helps us in developing forms within minutes and hours with simple drag and drop. Report Builder: The report builder tool allows you to generate customized reports based on the data collected available in various data sources. Integration: Integration with external systems through API's. Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons Better UI/UX will take the platform to next level. Application Library: Having base versions of frequently used applications in the app library helps the users to build applications quickly. Having more online help content will help the users to resolve the issues on their own. Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability Quixy has allowed us to focus on more important tasks, as the platform takes care of labor-intensive administrative work. The automation of various processes has been invaluable, as it has saved us a considerable amount of time and resources. Overall, Quixy has transformed our administrative work and has enabled us to allocate more resources to critical tasks, leading to better outcomes for our organization.
Read full review As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Jeff Lowenthal Service Management Portfolio Lead and Enterprise Architect
Read full review Alternatives Considered While Excel is a powerful tool for organizing data and creating basic inventory spreadsheets, it lacks the automation and integration capabilities that Quixy provides. Also, we can integrate with other business systems, such as accounting and order fulfillment systems. So, we can actually have centralized system connected across several departments for automation.
Read full review ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model 1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review Professional Services Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment Faster Digitalization (time is money) Step by Step and independent transition for every department Automation of 70% of our manual process till date and counting Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots