62 Ratings
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Score 8.9 out of 100
6 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Rackspace Managed Hosting

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Jim Rubenstein | TrustRadius Reviewer

Sungard AS Managed Hosting

When shared with multiple teams, I could not find many products better than this. I enjoyed working in this aspect, it was smooth in cross-teams transferring. They have a good foundation of technology I would say, the thing it is lacking is in the usability for non-technical people. I have seen many struggling with this aspect.
Chandrabhan Singh | TrustRadius Reviewer

Pros

Rackspace Managed Hosting

  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
Jordan Leano | TrustRadius Reviewer

Sungard AS Managed Hosting

  • Security - no-one can access your systems, even you!
Anonymous | TrustRadius Reviewer

Cons

Rackspace Managed Hosting

  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
John Reeve | TrustRadius Reviewer

Sungard AS Managed Hosting

  • I needed support for many modules, where I think I was not satisfied.
  • The detailing of each module is lacking.
  • If you form clutter of files, there is no solution for it.
Himanshu Singh | TrustRadius Reviewer

Likelihood to Renew

Rackspace Managed Hosting

Rackspace Managed Hosting 2.2
Based on 2 answers
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
John Wooten | TrustRadius Reviewer

Sungard AS Managed Hosting

No score
No answers yet
No answers on this topic

Support Rating

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Sungard AS Managed Hosting

Sungard AS Managed Hosting 1.0
Based on 1 answer
Support is completely inflexible in their policies and procedures, turning even the simplest request into a months-long ordeal.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Rackspace Managed Hosting

AWS is more and reliable and will work better for our organization from now on. Rackspace has served its purpose but is a slowly dying service. I will still happily give them kudos where it is deserved and they did great in their prime. Amazon is slowly taking over and edging everyone out and you need to jump ship at some point if you want to keep up.
Anonymous | TrustRadius Reviewer

Sungard AS Managed Hosting

I would select Sungard on the basis of technology foundation and functionality. It gave me an ample amount of features which I could use in a better way. The inter-team communication gets a better structure than the other products. I would use it on the basis of the above mentioned points. This has proven to be a good support for my team.
Chandrabhan Singh | TrustRadius Reviewer

Return on Investment

Rackspace Managed Hosting

  • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
  • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
  • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
  • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
Gideon Caspi | TrustRadius Reviewer

Sungard AS Managed Hosting

  • Positive - Inter-department report flow was quick.
  • Positive - Defined process gave us a defined to finish our goals.
  • Negative - Detailing on each module is less.
Himanshu Singh | TrustRadius Reviewer

Pricing Details

Rackspace Managed Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rackspace Managed Hosting Editions & Modules

Edition
Linux$23.001
Windows$75.001
Windows + SQL$128.001
  1. Per Month
Additional Pricing Details

Sungard AS Managed Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sungard AS Managed Hosting Editions & Modules

Additional Pricing Details

Add comparison