TrustRadius

IBM Sterling Order Management vs. Radial Omnichannel Technology

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Sterling Order Management
Score 9.3 out of 10
N/A
IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.N/A
Radial Omnichannel Technology
Score 3.1 out of 10
N/A
eBay Enterprise offers Retail Order Management (or the eBay Enterprise Exchange Platform) presents a complete inventory and order management solution for omnichannel retailers. Via module the module Payments, Tax & Fraud, it can be expanded to include a payment gateway with fraud protection.N/A
Pricing
IBM Sterling Order ManagementRadial Omnichannel Technology
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Sterling Order ManagementRadial Omnichannel Technology
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IBM Sterling Order ManagementRadial Omnichannel Technology
Top Pros
Top Cons
Best Alternatives
IBM Sterling Order ManagementRadial Omnichannel Technology
Small Businesses
Webgility
Webgility
Score 9.0 out of 10
Webgility
Webgility
Score 9.0 out of 10
Medium-sized Companies
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
SAP Commerce Cloud
SAP Commerce Cloud
Score 8.4 out of 10
SAP Commerce Cloud
SAP Commerce Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Sterling Order ManagementRadial Omnichannel Technology
Likelihood to Recommend
7.0
(5 ratings)
9.0
(1 ratings)
Likelihood to Renew
8.4
(3 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
IBM Sterling Order ManagementRadial Omnichannel Technology
Likelihood to Recommend
IBM
It's perfect for medium to large retailers
Verified User
Anonymous
Read full review
bpostgroup
Support, will help with implementation and throughout the client to company relationship
Verified User
Anonymous
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Pros
IBM
  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
Gregory Powell | TrustRadius Reviewer
Gregory Powell
Inventory Control Analyst
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bpostgroup
  • Support is the best
  • Deliverability Support/ISP relationships
  • Ease of use - powerful tool
Verified User
Anonymous
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Cons
IBM
  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
RC
Raj Samrat Chaudhuri
Senior Manager - Projects
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bpostgroup
  • Potentially a mobile app for businesses/companies to update on the fly (ease of accessibility)
  • At times support if [dealing with a] small project, it can take awhile with additional mone - although money to scale less than competitors
Verified User
Anonymous
Read full review
Likelihood to Renew
IBM
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Verified User
Anonymous
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bpostgroup
No answers on this topic
Alternatives Considered
IBM
Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
Verified User
Anonymous
Read full review
bpostgroup
In the top 2 Top for support costs (lowest)
Verified User
Anonymous
Read full review
Return on Investment
IBM
  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
Verified User
Anonymous
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bpostgroup
  • Best support
  • Low CPM rates
  • High ROI tool to support marketing efforts.
Verified User
Anonymous
Read full review
ScreenShots