What users are saying about
81 Ratings
81 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

Radian6

Radian6 has good capabilities for social monitoring and measuring. Any Org who wants to listen the real facts stated directly out from the crowd, this is a great tool.
Mahesh Aluvala profile photo

Pros

  • Radian6 integrates with other enterprise applications like Salesforce.com and analytics like Webtrends, Omniture and Google Analytics.
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Cons

  • Radian6 does not pull data from a handful of major sites that provide extremely useful content, such as LinkedIn groups, Amazon reviews, and Google+.
  • Radian6 also does not capture comments made in response to Facebook fan page post or pick up posts proactively made by fans to pages unless the fans make all their content public.
  • The query search for Radian6 basically consists of "and" "or" and "not" as filtering tools but doesn't provide other valuable filtering options such as narrowing your search to specific sites or links.
  • Radian6's website is entirely in Flash, which makes your computer slow down quite a bit.
  • The collaboration process has some glitches. For example, when a user creates a campaign or keyword to track, everyone on the team can see it but will not have the ability to modify anything.
  • In addition to the license fee, there is a per-topic profile fee, which is where you tell it what data you want to pull in. If you want to separate data, there is only so much you can do within one topic profile. If you go over your data limit, you'll be charged!
  • It's very expensive. If you're a small - mid-sized company you can probably get the same results with a much more affordable software.
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Likelihood to Renew

Radian66.7
Based on 25 answers
Our company's contract with Radian6 was up in January and we came to the unanimous agreement that we would look for another software. For the 18 months we had Radian6, very few employees knew how to use it and we were ready to try something new
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Usability

Radian69.0
Based on 7 answers
Has a definite learning curve.
Eric Brown profile photo

Reliability and Availability

Radian69.2
Based on 4 answers
The platform is rarely down
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Performance

Radian68.9
Based on 4 answers
No issues with performance.
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Support

Radian64.3
Based on 6 answers
As mentioned previously, it can be hard to get through to people who can help you. On occasion when I have spoken to customer service/tech support, they all seem nice and try to be helpful, however instead of admitting the system cannot do certain things, they will persist it saying that it can, which results in many wasted hours overall.
Sarah Brown profile photo

Online Training

Radian66.2
Based on 5 answers
There were lots of videos and articles online which helped me to figure things out. The platform itself is also relatively intuitive meaning that once you are used to it you can generally figure things out for yourself
Sarah Brown profile photo

Implementation

Radian69.5
Based on 5 answers
n/a - no implementation really required
Sarah Brown profile photo

Alternatives Considered

Compared to Radian6, I found Meltwater Buzz, Simply Measured, and Sprout Social to be much more user friendly. Meltwater Buzz and Radian6 are very similar products with many of the same functionalities but Buzz presents your analytics in a way that is much easier to understand. I did a two week trial with Sprout Social and absolutely loved the product but our company needed the capability to connect to Salesforce, which is available on R6 and Buzz. Simply Measured is my all time favorite but I have only used the free version so I am not completely sure how it stacks up to Radian6
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Return on Investment

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
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Pricing Details

Radian6

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details