What users are saying about

Radian6

80 Ratings

Radian6

80 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

Radian6

Radian6 is a pricey software that is also almost too comprehensive. It could be a considerable option for an enterprise-level organization, but definitely overkill for small to mid- sized companies
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Pros

  • Radian6 integrates with other enterprise applications like Salesforce.com and analytics like Webtrends, Omniture and Google Analytics.
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Cons

  • Radian6 does not pull data from a handful of major sites that provide extremely useful content, such as LinkedIn groups, Amazon reviews, and Google+.
  • Radian6 also does not capture comments made in response to Facebook fan page post or pick up posts proactively made by fans to pages unless the fans make all their content public.
  • The query search for Radian6 basically consists of "and" "or" and "not" as filtering tools but doesn't provide other valuable filtering options such as narrowing your search to specific sites or links.
  • Radian6's website is entirely in Flash, which makes your computer slow down quite a bit.
  • The collaboration process has some glitches. For example, when a user creates a campaign or keyword to track, everyone on the team can see it but will not have the ability to modify anything.
  • In addition to the license fee, there is a per-topic profile fee, which is where you tell it what data you want to pull in. If you want to separate data, there is only so much you can do within one topic profile. If you go over your data limit, you'll be charged!
  • It's very expensive. If you're a small - mid-sized company you can probably get the same results with a much more affordable software.
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Likelihood to Renew

Radian66.7
Based on 25 answers
Consistency is the main reason we will renew our contracts with Radian. Reporting data from one tool and comparing it to another is not an apples to apples comparison and often you run the risk of pin pointing errant details that are a product of the pull rather than the meat of the conversations
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Usability

Radian69.0
Based on 7 answers
It was simple to use, although the filtering process could be improved. We were never really successful in filtering out SPAM.
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Reliability and Availability

Radian69.2
Based on 4 answers
The platform is rarely down
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Performance

Radian68.9
Based on 4 answers
No issues with performance.
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Support

Radian64.3
Based on 6 answers
• We have a dedicated account rep and he is very capable and helpful. We usually engage through the account rep rather than through support.
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Online Training

Radian66.2
Based on 5 answers
• We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
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Implementation

Radian69.5
Based on 5 answers
Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
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Alternatives Considered

Did a brief evaluation of other tools, but at the time, Radian 6 was the industry leader
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Return on Investment

  • The software does a fantastic job of letting us understand who are top social supporters are. It would be impossible to understand this without Radian6. We now know who shares our content and helps us grow virally. Knowing who these people are is crucial to the success of the organization. Our marketing team understands who among our supporters can help us grow, and which messages resonate the most.
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Pricing Details

Radian6

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details